Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Ana Escobedo

South Gate,CA

Summary

Dynamic Front Desk Receptionist with proven expertise at Sienna Med Spa, excelling in appointment management and client relations. Bilingual in English and Spanish, I leverage strong problem-solving skills and EHR software proficiency to enhance operational efficiency and elevate customer satisfaction. Committed to creating welcoming environments and exceeding client expectations.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Sienna Med Spa
Los Angeles, California
08.2024 - Current
  • Greeted clients warmly and ensured a welcoming environment at the med spa.
  • Managed appointment scheduling using DrChrono EHR software for optimal client flow.
  • Answered phone inquiries and provided information about spa services and treatments.
  • Processed payments and managed transactions accurately to support financial operations.
  • Assisted in managing inventory of supplies needed for daily spa operations.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Server

CHAYO MEXICAN KITCHEN + TEQUILA BAR
Las Vegas, NV
02.2023 - 05.2024
  • Ensure the overall guest experience exceeds expectations and anticipate guests' needs
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Use sales techniques to present and encourage current promotions to guests
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Proficiency in the use and operation of the POS system, Gift Card and Credit Card terminals

Front Desk Receptionist/Veterinary Assistant

Green Valley Animal Hospital
Henderson, NV
06.2020 - 02.2023
  • Answering a multi-line phone system, assist with clients questions, schedule appointments, direct calls, process payments and insurance
  • Update clients through phone calls on how pets are doing during hospice stay.
  • Go over post surgical procedures with clients after pets surgery
  • Take pets TPR
  • Administer medications to sick pet patients or fill any medications needed

Front Desk Receptionist

Las Vegas Perfection Med Spa
Las Vegas, NV
04.2021 - 08.2022
  • Answer multi-phone line system, schedule appointments for service providers.
  • Respond to emails, responsible for product inventory checklist and ordering products.
  • Clean exam rooms and prepare them for next client.
  • Upsell skincare products to clientele after their service.
  • Accurately enter in all client information and important notes into computer.

Server

Tilted Kilt Pub & Eatery
Las Vegas, NV
09.2019 - 04.2020
  • Greet guests in a positive, friendly manner and acknowledge all celebrations, anniversaries, birthday's, and other special notes listed in the details of the guest's reservation.
  • Anticipate guest needs and respond to all guest inquiries, request, directions and information in a courteous and polite manner.
  • Up sell and suggestively sell menu items, specials and beverages.
  • Organize and prioritize food and beverage orders prior to serving to ensure that they are correct, properly presented and that special requests have been met to appropriate tables and sections.
  • Process and prepare guest checks and payments by cash, credit card, venue comps and all other tender types through POS terminal functions.

Cashier

Sprouts Farmers Market
Seal Beach, CA
02.2016 - 12.2017
  • Have an outgoing and friendly behavior, as well as a positive attitude and the ability to interact with customers.
  • Operate front end equipment; register, calculator, scanner.
  • Good communication skills, participate in a team environment, standing on feet for long hours in a shift.
  • Perform repetitious activities, multi-task, prioritize and maintain my workplace organized.
  • Strong attention to detail and proficiency with numbers; proficient in cash handling and mathematical skills; ability to read, write and count.

Server

T.G.I Fridays
South Gate, CA
09.2014 - 01.2016
  • Greet guests with a genuine smile, build rapport, and ensure an enjoyable, quality dining experience.
  • Look for visual and verbal cues to identify the experience the guest wants and customize the service to meet those expectations.
  • Promptly and accurately take food and beverage requests from guests as well as frequently check up on them.
  • Accurately ring all orders into the POS system while simultaneously interact with guests when applicable.

Education

degree in progress - Nursing

Cerritos College
Norwalk, CA
06-2028

Skills

  • Problem-solving skills
  • Time management
  • Conflict management
  • Fluent in English and Spanish
  • Multi-line telephone systems
  • Filing
  • EHR software management
  • Multitasking and organization

Languages

Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Front Desk Receptionist

Sienna Med Spa
08.2024 - Current

Server

CHAYO MEXICAN KITCHEN + TEQUILA BAR
02.2023 - 05.2024

Front Desk Receptionist

Las Vegas Perfection Med Spa
04.2021 - 08.2022

Front Desk Receptionist/Veterinary Assistant

Green Valley Animal Hospital
06.2020 - 02.2023

Server

Tilted Kilt Pub & Eatery
09.2019 - 04.2020

Cashier

Sprouts Farmers Market
02.2016 - 12.2017

Server

T.G.I Fridays
09.2014 - 01.2016

degree in progress - Nursing

Cerritos College

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Ana Escobedo