Ana Espinoza
GWA
Stockton,CA
Summary
Driven by a results-focused approach, I leveraged leadership and heavy equipment operation skills at The Home Depot Distribution Center to enhance team productivity and streamline processes. Skilled in conflict resolution and client relationship management, I consistently achieved goals, fostering a collaborative and efficient work environment. My proactive problem-solving and ability to communicate effectively have been pivotal in training associates and improving client satisfaction.
Overview
13
13
years of professional experience
Work History
General Warehouse Associate
The Home Depot Distribution Center
06.2018 - Current
- Prepared orders for shipment by picking, sorter, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Safely operated various warehouse equipment, including Order Picker, Reach trucks, Pacer, to move products efficiently.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- NAC new Asociaste Coach support in training new hires on best practices for safe equipment operation, and overall job responsibilities.
- Performed support to inventory control, such as counting, and stocking merchandise.
- Support to WOA on billing process, check the pallet in the trailers and print the correct RDC Labels to prepare items for shipment.
Team Leader
Haings Delicaties
06.2014 - 04.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Agente Financiero
Bank Azteca El Salvador
01.2012 - 06.2013
- Provided exceptional customer service, resolving complex inquiries and maintaining long-term relationships with clients.
- Managed clients'' investment portfolios to achieve consistent growth and minimize risk.
- Negotiated favorable terms for clients during major transactions, safeguarding their financial interests.
- Improved client satisfaction by providing tailored financial advice .
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Discussed financial options with clients and provided informed suggestions.
Education
GED -
Instituto National Of Ilobasco
El Salvador12.2007
Skills
- Self-Motivated and Discipline
- Punctual and Dependable
- Colaboraré whith the Team leaders
- Leadership
- Focus in the goals to the Bussines
- Resolve problems
- Comunicate whith others
- New training Associates
- Heavy Equipment Operation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
General Warehouse Associate
The Home Depot Distribution Center
06.2018 - Current
Team Leader
Haings Delicaties
06.2014 - 04.2017
Agente Financiero
Bank Azteca El Salvador
01.2012 - 06.2013
GED -
Instituto National Of Ilobasco