Ana Espinoza
Carrollton,GA
Summary
Dedicated retail associate skilled in enhancing customer experience through effective communication, teamwork, and problem-solving. Committed to maintaining high standards and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
TJ Maxx, TJX Companies
Carrollton, GA
10.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained store presentation by organizing merchandise and ensuring cleanliness throughout retail space.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Housekeeper
Karla's Housekeeping
Carrollton, GA
01.2020 - Current
- Supervised daily cleaning operations to ensure adherence to quality standards and client satisfaction.
- Developed streamlined processes for efficient room turnover and deep cleaning tasks.
- Optimized cleaning schedules to enhance productivity and meet diverse client needs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Food Runner
Shane's Rib Shack
Carrollton, GA
08.2025 - 09.2025
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma - Biology
University of West Georgia
Carrollton, GA05-2029
High School Diploma -
Villa Rica High School
Villa Rica, GA05-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
TJ Maxx, TJX Companies
10.2025 - Current
Food Runner
Shane's Rib Shack
08.2025 - 09.2025
Housekeeper
Karla's Housekeeping
01.2020 - Current
High School Diploma - Biology
University of West Georgia
High School Diploma -
Villa Rica High School