Ana Flores
San Antonio,TX
Summary
Responsible Bilingual Medical Assistant with excellent front, back office and manager experience demonstrated by 20 years of experience in healthcare
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant
Urogynecology Of San Antonio
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prevented errors in documentation by meticulously reviewing patient information for accuracy before entering it into electronic health record systems.
- Increased clinic efficiency by maintaining an organized inventory of medical supplies and placing timely orders as needed.
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant/Licensed Clinic Manager
CARDIOLOGY CLINIC OF SAN ANTONIO
04.2005 - 10.2022
- Implemented new projects to expand scope of clinic
- Identified process improvements in the day-to-day functioning of the department
- Recruited, hired, trained and coached new employees
- Performed monthly inventory and maintained office and medical supply counts
- Ensured HIPAA compliance
- Self-directed with astute judgment skills
- High level of personal accountability
- Assisted in resolving and satisfying patient requests and internal operational issues
- Used NextGen and eCW software to schedule and manage patient appointments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
UNIT CLERK
METHODIST CHILDREN'S HOSPITAL
01.2014 - 06.2016
- PRN position
- Answered multi-line telephone system, provided information and directed calls
- Prepared admissions charts and scanned records
- Entered admission orders into system
- Followed infection control procedures
- Answered patient calls for care and feeding
- Arranged discharges and patient transportations.
- Provided clerical support, addressing routine, and special requirements.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
MEDICAL ASSISTANT
HEALTH TEXAS MEDICAL GROUP
03.1999 - 02.2003
- Escorted patients to examination rooms
- Tested and recorded blood glucose levels
- Performed EKG's, venipuncture, give ID, SQ, and IM injections, pulse oximetry, monitored vital signs, such as blood pressure and pulse
- Took direction from physicians
- Monitored test accuracy using quality controls
- Ensured collection of lab specimens by appropriate lab courier
- Performed clerical duties, such as word processing, data entry, answering phones, obtaining authorizations, schedule appointments, insurance verification, and filing.
MEDICAL ASSISTANT
MACGREGOR MEDICAL GROUP
01.1998 - 03.1999
- Escorted patients to examination rooms
- Tested and recorded blood glucose levels
- Performed EKG's, venipuncture, give ID, SQ, and IM injections, pulse oximetry, monitored vital signs, such as blood pressure and pulse
- Took direction from physicians
- Monitored test accuracy using quality controls
- Ensured collection of lab specimens by appropriate lab courier
- Performed clerical duties, such as word processing, data entry, answering phones, obtaining authorizations, schedule appointments, insurance verification, and filing.
Education
NRCMA -
TEXAS CAREERS
01.1998
GED -
FOX TECH
San Antonio, TX06.1995
Skills
- Team Huddles for more effective communication and to develop a strong teamwork environment
- Maintained all confidential personnel files, license and CPR compliance records
- Assigned employee areas, scheduled staff breaks and authorized overtime
- Bilingual and fluent in English and Spanish
- CPR certification
- EKG Cardiac Arrhythmia Training
- Data collection and management
- NextGen, eCW, Meditech competency
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- RMA - Registered Medical Assistant - 01/ 1998
- CPR Training - 05/2024
Timeline
Medical Assistant
Urogynecology Of San Antonio
10.2022 - Current
UNIT CLERK
METHODIST CHILDREN'S HOSPITAL
01.2014 - 06.2016
Medical Assistant/Licensed Clinic Manager
CARDIOLOGY CLINIC OF SAN ANTONIO
04.2005 - 10.2022
MEDICAL ASSISTANT
HEALTH TEXAS MEDICAL GROUP
03.1999 - 02.2003
MEDICAL ASSISTANT
MACGREGOR MEDICAL GROUP
01.1998 - 03.1999
NRCMA -
TEXAS CAREERS
GED -
FOX TECH
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