Ana Flores
El Mirage,AZ
Summary
Detail-oriented healthcare professional with over 6 years of experience in patient support and clinical operations. Expertise in healthcare administration, patient coordination, and medical documentation, emphasizing insurance verification and confidentiality. Skilled in collaborating with multidisciplinary teams and managing multiple priorities to enhance operational efficiency and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Billing and Coding Extern
Artisan Primary Care
Sun City, AZ
12.2024 - 09.2025
- Completed 180 hours of medical billing and coding training in clinical setting, gaining hands-on experience.
- Assigning CPT, ICD-10, and HCPCS coding guidelines to ensure accuracy and compliance.
- Entering and reviewing patient charges in Electronic Health Record (EHR) systems.
- Prepared and submitted insurance claims (electronic and paper) to facilitate prompt processing and reimbursement.
- Maintaining strict confidentiality and attention to detail in all tasks.
- Verifying insurance coverage and patient eligibility.
- Processing payments, posting charges, and handling account adjustments.
- Followed up on unpaid or denied claims to secure timely reimbursement for services rendered.
- Communicating with insurance companies, providers, and patients to resolve billing issues.
Health Unit Coordinator
Banner Estrella Medical Center
Phoenix, AZ
08.2021 - 11.2023
- Coordinated workflow among physicians, nursing staff, patients, and insurance companies to ensure seamless patient care.
- Managed physician orders, charts, and documentation for specialty units.
- Obtained insurance benefit verifications, referrals, authorizations, and precertifications to facilitate timely patient appointments and procedures.
- Assisted with prior authorizations and insurance-related documentation.
- Scheduled patient appointments and managed referrals.
- Submitted claims to insurance companies.
- Verified patient insurance eligibility and demographic information.
- Maintain accurate and up-to-date medical records, including patient charts, diagnostic reports, and medication logs.
- Ability to identify and correct documentation errors to support patient care and billing.
- Follow HIPAA regulations and maintain patient confidentiality.
Licensed Nursing Assistant
Banner Estrella Medical Center
Phoenix, AZ
09.2018 - 08.2021
- Supported 20+ patients per shift with personal hygiene, feeding, toileting, ambulation, positioning, and measuring vital signs to ensure comfort and well-being.
- Assisted nursing staff with direct patient care, contributing to efficient operations in a fast-paced hospital environment.
- Documented vital signs, patient status, and supported accurate medical records.
- Coordinated with multidisciplinary staff to improve teamwork and communication, enhancing overall patient care.
- Provided emotional support to patients through active listening and engaging conversations.
- Reporting any significant changes in a patient's condition to the nurse in charge (e.g., high fever, difficulty breathing).
Patient Transport
Banner University Medical Center
Phoenix, AZ
08.2017 - 09.2018
- Performed CPR on multiple occasions in Traumas & Code Blues (BUMCP being a level 1 trauma center).
- Prioritized urgent, life-threatening circumstances to ensure timely and appropriate patient care.
- Assisted nurses, imaging specialists, and doctors by providing personal care for patients during transport between hospital locations.
- Engaged with patients to provide comfort and reassurance during wait times for procedures.
Education
Certified Billing and Coding Specialist (NHA) -
Carrington College
Phoenix, AZ09-2025
Nursing Assistant Certification -
Glendale Community College
Glendale, AZ05-2018
High School Diploma -
Valley Vista High School
Surprise, AZ05-2016
Skills
- CPT coding
- ICD-10 coding
- HCPCS coding
- Medical billing
- Claims processing
- Reimbursement procedures
- Insurance verification
- Electronic Health Records (EHR)
- Chart auditing
- Documentation integrity
- HIPAA compliance
- Confidentiality
- Patient interaction
Timeline
Medical Billing and Coding Extern
Artisan Primary Care
12.2024 - 09.2025
Health Unit Coordinator
Banner Estrella Medical Center
08.2021 - 11.2023
Licensed Nursing Assistant
Banner Estrella Medical Center
09.2018 - 08.2021
Patient Transport
Banner University Medical Center
08.2017 - 09.2018
Certified Billing and Coding Specialist (NHA) -
Carrington College
Nursing Assistant Certification -
Glendale Community College
High School Diploma -
Valley Vista High School