Ana Franco
Melbourne,FL
Summary
Organized and dependable candidate with a positive attitude. Successfully manages multiple priorities to meet team goals. Seeking a challenging environment to contribute to organizational growth and success.
Overview
13
13
years of professional experience
Work History
Account Representative II
Mariner Finance
Melbourne, FL
01.2024 - Current
- Cultivated customer relationships at every stage of their lifecycle
- Collaborate to meet objectives systematically.
- Ensured timely collections through direct interactions with customers
- Conduct loan interviews and negotiate loan extensions and modifications
- Expanded product lines featuring personal loans, optional credit protection products, and sales finance
- Execute multiple cashiering duties and maintain branch's cash drawer
- Ensured systematic and steady pace in loan collection actions on assigned accounts
- Responded to staffing requirements while maintaining high standards of customer interaction
Sales Manager
Kept Companies, Inc
Melbourne, FL
02.2020 - 11.2023
- Hired, coached, and trained personnel to uphold customer service standards
- Directed a team of 7-10 employees
- Create work schedules prioritizing adequate workforce coverage
- Generate detailed reports based on data analysis for senior management
- Guided representatives through challenging calls
- Achieved highest sales performance with over 85k in monthly revenue during April 2020
- Initiated countless cold calls throughout diverse regions nationwide
- Ensured timely follow-up with existing opportunities
- Execute accurate payroll and bonus calculations through Paychex Flex
- Administered diverse postal correspondences
- Addressed customer concerns to ensure fast problem-solving and satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Held team meetings to emphasize goals and objectives
- Guided sales team to improve individual performance
Real Estate Coordinator, Program
AFTHA
Port Charlotte, FL
10.2019 - 02.2020
- Aided in sourcing lenders and Realtors
- Informed clients, agents, and lenders about transaction status.
- Oversaw contingency period to ensure complete documentation submission
- Scheduled follow-up calls post-closure to gather client feedback
Order Manager Representative
Intellisource Inc
Englewood, CO
06.2011 - 05.2019
- Retrieve daily reports on international orders for data adjustments
- Facilitated information relay to support order managers abroad
- Facilitated communication of international order details within service teams
- Analyze transaction data to ensure accurate billing procedures
- Coordinated with order managers to confirm orders were processed efficiently
- Channel incoming requests to appropriate point of contact
- Managed volume of orders ranging from 400 to 600 per month for particular clients
- Ensured timely collection of missing customer information
- Directed accurate data to appropriate service departments
- Trained internal employees in processing job tasks
- Assist customers with order placement
- Delivered service across Latin America
- Logged details of inquiries, complaints, and support tickets
- Matched necessary documents with inbound inquiries requiring action
- Organize billing arrangements effectively
- Addressed customer service inquiries within 24 hours
- Coordinate exchange, repair, and calibration services
Education
Associate of Applied Science - BusinessAdministration
Westwood College - Denver North
Denver, COSkills
- Expertise in Microsoft Office Applications
- Familiarity with SharePoint Features
- Customer Engagement Expertise
- Effective Organizational Skills
- Data Analysis Proficiency
- Detail-Oriented Analysis
- Effective Time Management
- Mentoring Expertise
- Strong Oral and Written Skills
- Sales proficiency
- Customer Relationship Management
- Goal-Oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Account Representative II
Mariner Finance
01.2024 - Current
Sales Manager
Kept Companies, Inc
02.2020 - 11.2023
Real Estate Coordinator, Program
AFTHA
10.2019 - 02.2020
Order Manager Representative
Intellisource Inc
06.2011 - 05.2019
Associate of Applied Science - BusinessAdministration
Westwood College - Denver North