Ana Franco
Melbourne,FL
Summary
Seeking to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization. Obtain a position allowing me to use my education, skills, and experiences to grow professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales Manager
Fleetwash, Inc
02.2020 - Current
- Hire, coach, and provide training to personnel to maintain high customer service standards
- Team management of 7-10 employees
- Prepare work schedules to ensure sufficient coverage
- Analyze call center data and prepare reports for upper management
- Answer representatives' questions, guide them through difficult calls or issues, diffuse angry customers, or handle problems that representatives cannot field
- Reached top sales with more than 85k in monthly revenue in April 2020.
- Cold calling in distinct locations nationwide
- Time-managed to find new prospects, follow up with current opportunities, and close deals
- Process payroll and bonuses for employees using Paychex Flex
- Handle miscellaneous mail correspondence.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Real Estate Coordinator, Program
AFTHA
10.2019 - 02.2020
- Assist with recruiting lender and Realtors.
- Communicating transaction updates to clients, agents, lenders, and others involved.
- Monitoring contingency period and ensuring that all documentation is submitted
- Scheduling client follow-up calls (during and after close) to check-in and ask for referrals.
Order Manager Representative
Keysight Technologies Inc through Intellisource Inc
10.2017 - 05.2019
- Pull daily reports on international orders to adjust information
- Process necessary notes for other order managers overseas
- Review International orders to communicate information to service centers internally.
- Review order payment information to process them to billing
- Follow up internally with order managers to verify orders are getting processed and questions answered
- Distribute email requests to correct contact for processing
- Processed between 400 to 600 orders monthly for specific accounts.
Customer Service Representative /, Account Manager
Agilent Technologies Inc through Intellisource Inc
06.2011 - 09.2017
- Teamwork and collaboration
- Follow up with customers on missing information to proceed with their order serviced.
- Processed and verified specific product information, and processes it to send to correct service department for calibration or repair.
- Help train internal employees on processing current job tasks
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Provide services to customers, such as order placement or account information
- Support service in Brazil, Mexico, Canada, and other parts of Latin
- America
- Keep records of customer interactions or transactions, record details of inquiries, complaints, and record support tickets, comments, and solutions
- Create, maintain, and enter information into databases
- Locate and attach appropriate files to incoming correspondence requiring replies
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Train new employees
- Responded to questions and concerns about service within 24hours and followed up with requests to reassure customer satisfaction.
- Schedule exchange, repair, and calibration appointments.
Education
Associate of Applied Science - BusinessAdministration
Westwood College - Denver North
Denver, COSkills
- Advance knowledge of Microsoft Office programs
- Knowledge of SharePoint
- Knowledge of Microsoft Teams
- Interpersonal and customer Service skills
- Knowledge on various types Of CRM systems
- Organizational skills
- Analytical Skills
- Attention to Detail
- Time management
- Analytical problem solver
- Coaching and mentoring
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Manager
Fleetwash, Inc
02.2020 - Current
Real Estate Coordinator, Program
AFTHA
10.2019 - 02.2020
Order Manager Representative
Keysight Technologies Inc through Intellisource Inc
10.2017 - 05.2019
Customer Service Representative /, Account Manager
Agilent Technologies Inc through Intellisource Inc
06.2011 - 09.2017
Associate of Applied Science - BusinessAdministration
Westwood College - Denver North