Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Franco Ismaili

Vancouver,Washington

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Contact Center Manager

Banfield Pet Hospital
05.2014 - 12.2016
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Customer Service Representative

Capital One
04.2008 - 12.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Collector

HSBC
03.2006 - 10.2012
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Cashier

Sears
10.2003 - 05.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Health Field

Benson
Portland, OR
06-2003

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Excellent communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Contact Center Manager

Banfield Pet Hospital
05.2014 - 12.2016

Customer Service Representative

Capital One
04.2008 - 12.2013

Collector

HSBC
03.2006 - 10.2012

Cashier

Sears
10.2003 - 05.2005

Health Field

Benson

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