Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Frias

Salinas,CA

Summary

Organized and dependable bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Homeland Security Administrator

LanguageLine
09.2022 - Current
  • Maintain lists of eligible candidates to submit for security clearances
  • Maintain accurate and detailed tracking of candidates in trackers (Excel, Smartsheet) and HR database
  • Prepare and review application packets for submission to government agencies
  • Outreach to candidates to inform, persuade, encourage, and support them throughout the clearance process
  • Prepare regular and ad hoc progress reports Independently coordinate and communicate with all internal groups, and external stakeholders to ensure smooth clearance process throughout
  • Work with leaders and management to implement best practices and continually engage in process improvements
  • Prepare and submit requests for payment and reimbursements
  • Coordinate training of cleared interpreters
  • Demonstrate persistence and resilience to get candidates through the application process on deadline.
  • Compiled data from source documents prior to data entry.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Drafted reports to deliver information to upper management and stakeholders.

Branch Team Lead

Grainger
08.2005 - 06.2022
  • Supported onboarding of new employees
  • Interviewed potential participants to determine eligibility and participated in selection process.
  • Supported staff training, development and evaluation.
  • Build work schedules to ensure productivity and staffing levels and managed PTO approvals.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
  • Managed and audited daily deposits and assisted with invoice processing and bank reconciliation.
  • Audited daily operational reports and maintained branch compliant with company metric policies.
  • Record/File management
  • Lead daily operations to ensure customer service and operational excellence.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Resolved escalated customer and associate issues and counseled associates.
  • Developed and implemented strategies to streamline operations.
  • Held morning meetings and attended weekly District Meetings
  • Applied effective time management techniques to meet tight deadlines.
  • Contributed to strategic plans, goals and objectives for Branch Sales growth
  • Supported sales and promotions with pricing and merchandise display adjustments.
  • Certified team members on power equipment
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Reduced financial discrepancies by accurately managing accounting documentation.

Emergency Communications Dispatcher I

Monterey County Emergency Communications
10.2023 - 02.2025
  • Coordinated emergency response efforts, ensuring timely communication between agencies and dispatch teams.
  • Utilized CAD software to input and track incidents accurately for efficient resource allocation.
  • Implemented quality control measures to enhance call processing accuracy and response times.
  • Ran CLETS and entered criminal record checks, 27's (driver license numbers), 29's (warrants) and 28's (vehicle information) into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Managed multiple tasks simultaneously while staying calm under pressure.

Education

High School Diploma -

Alisal High School
Salinas, CA
06.2003

Skills

  • MS Office 365 – Outlook, Word, Excel, PowerPoint, Sharepoint, Teams
  • SalesForce, Workday, Smartsheet, SAP, Gensuite, CLETS
  • Exceptional written and oral communication skills and and advanced level of English and Spanish
  • Exemplary attention to detail and accuracy
  • Team management
  • Strong organizational abilities, handling large volumes and multiple projects
  • Strong documentation, analytical and problem-solving skills
  • Works Well Under Pressure
  • File Management
  • Training & Development of others
  • Excellent internal/external customer service skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Emergency Communications Dispatcher I

Monterey County Emergency Communications
10.2023 - 02.2025

Homeland Security Administrator

LanguageLine
09.2022 - Current

Branch Team Lead

Grainger
08.2005 - 06.2022

High School Diploma -

Alisal High School

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