Ana Garcia
La Puente,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customers service and conflict management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
04.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Administrative/ Accounting Assistant
Nike Factory Store
10.2014 - 04.2023
- Edit/post schedules, build zone charts, and WFM overrides
- Schedule interviews, host and coordinate the onboarding process
- Maintaining supplies and submitting orders when necessary
- Responsible for all cash management such as change orders, and bank deposits
- Lead loss prevention safety meetings
- Documenting, inputting, staying up to date on all employee availabilities and reporting of any time and attendance violations
- In store technology maintenance, contacting help desk for any exterior matters
- Assisting with all incoming high volume phone calls
- Responsible for knowing and communicating all store policies and procedures
- Support management team as team captain hourly helping run the sales floor
- Scan cartons/transfers, verifying store information is correct
- Work with Excel, Microsoft word creating documents for all store announcements
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Assisted coworkers and staff members with special tasks on daily basis
Sales Associate
Foreign Exchange
08.2014 - 01.2016
- Coordinated restocking of sales floor with current merchandise and accurate signage ore current promotions
- Greet customers and ascertained customers/needs
- Cashier
- Organized racks and shelves to maintain visual appeal of the store
- Answered customer questions about products and services, helped locate merchandise, and promoted key terms.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction and advice
Early Childhood Assistant
Cumorah Kids
03.2014 - 06.2014
- Worked with kids ages 4 and 5
- Participated with kids activities
- Read to them
- Supervised them during their playtime
- Filed paper work/cleaned the classroom
- Communicated with parents to inform about child's progress and classroom behavior
- Interacted with children one-on-one and in small groups to enhance and support and developed strategies to improve assistance
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2014
Skills
- WFM Software
- Microsoft Office Suite
- Financial Advising
- Branch operations
- Cash Handling
- Banking Policies and Procedures
- Employee Timesheet Processing
- Scheduling and Calendar Management
- Customer Relations and Communications
- Office Supplies and Inventory
- Outgoing Phone Calls
- Computers and Technology
Certification
- Certificate: Introduction To Medical Careers
- Certificate: Early Childhood Education Careers
- Certificate: Computer Applications
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
04.2023 - Current
Administrative/ Accounting Assistant
Nike Factory Store
10.2014 - 04.2023
Sales Associate
Foreign Exchange
08.2014 - 01.2016
Early Childhood Assistant
Cumorah Kids
03.2014 - 06.2014
High School Diploma -
El Rancho High School