Ana Garcia
Cedar Hill,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Building a long-term career with opportunities for grow and be successful.
Overview
10
10
years of professional experience
Work History
Referral Specialist
Comfort Rehab & Chiropractic Center
07.2023 - 11.2023
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information approximately 10-12 a day. Improving patient care coordination
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for procedures before referring clients.
- Assisted with receptionist work up front.
Representative
Elevance Health
04.2022 - 04.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Auto Sales Insurance
C&R Insurance
11.2019 - 02.2022
- Assisted 8-12 clients daily with auto policies. Instated and renewed auto contracts to a variety of clients. Took payments over the phone and in person for the branch.
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Trained new employees,
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Did daily deposits for both NM & AZ locations.
Assistant Manager
World Finance Loan & Tax Services
01.2014 - 11.2019
- Managed the branch for 2 years in Albuquerque, NM and 2 years in Gallup, NM.
- Work schedule ranged 40-47 hours weekly. Held multiple roles in the office. Had 5-year loan sales & finance.
- Took payments over the phone and in person. Organized and created goals for both branches to improve sales and customer service relationships.
- Trained new employees. Deposit's done daily along with opening and closing the branches.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Gallup High School
Gallup, NM05.2013
Skills
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Patient confidentiality
- Multi-line telephone operation
- Organizational abilities
- Patient Scheduling
- Customer Service
- Problem-Solving
- Office Coordination
Languages
Spanish
Full Professional
English
Full Professional
Reference Numbers
- C&R Insurance
Mckenna Mcknight-Boss
Cell (505)728-9356
- World Finance Loan & Tax Services
Jodi Tellez-Supervisor
- Elevance Health
Monica Gonzales -Lead
Cell (469)-650-3943
- Comfort Rehab Chiropractics
Linda Gaytan-Front Lead
Cell (469)-928-0253
Timeline
Referral Specialist
Comfort Rehab & Chiropractic Center
07.2023 - 11.2023
Representative
Elevance Health
04.2022 - 04.2023
Auto Sales Insurance
C&R Insurance
11.2019 - 02.2022
Assistant Manager
World Finance Loan & Tax Services
01.2014 - 11.2019
High School Diploma -
Gallup High School
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