Ana Garcia
Sunnyside,WA
Summary
Hardworking and reliable Medical Assistant member with over 10 years of experience in fast-paced environment. Capable of appointment setting, using medical software and clerical duties. Adaptable and driven with strong work ethic and excellent organizational skills to any setting. Caring compassionate and always professional.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Prosser Memorial Hospital
09.2020 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Certified Medical Assistant
Kadlec Ear, Nose and Throat
09.2015 - 03.2020
- Proficiency in taking patient medical history and vital signs
- Provide adequate assistance for provider during procedures such as biopsies post-operative visits, suture removals, ear tube placements
- Transcribed for multiple providers
- Enter and pend orders within scope of practice
- Scan patient paperwork into Electronic Medical Record System
- Enter incoming referrals
- Send referrals to outside facilities in a timely manner
- Call insurance companies to get precertification and other benefits information on behalf of patient
- Receive and return phone calls for Spanish speaking patients for 2 specialty departments
- Interpret for providers during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Organized charts, documents and supplies to maintain team efficiency
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Certified Medical Assistant
Yakima Neighborhood Health Services
04.2013 - 02.2015
- Obtain chief complaint and verify patient information
- Performed adolescent and adult immunizations on a daily basis
- Skilled in Asthma treatments such as nebulizer treatment
- Answer telephones, taking messages for providers
- Providing information needed for insurance companies
- Assisted doctor during exams and procedures
- Collect blood specimens, log the specimen, and prepare them for testing
- Operate electrocardiogram (EKG) machine to administer routine diagnostic test
- Educated patients about medications, procedures and physicians instructions.
- Preparing medication and administer as directed by physician.
- Perform routine laboratory tests such as urinalysis and rapid strep test to help clinical staff assess conditions
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
Medical Assistant Extern
Swofford and Halma Clinic
11.2012 - 12.2012
- Took Patient Vitals and Recorded Patient History
- Performed Injections and Immunizations
- Patient Education/Follow-up Care as instructed by provider
- Specimen Collection
- Prepared, Pulled and Filed Patient Files
- Obtained patients Chief Medical Complaint
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function test
- Assisted provider in providing care to infants, children and adolescents.
- Charted all patient services in records with high accuracy
- Greeted and escorted patients to examination rooms and prepared for physician exams.
- Sterilized medical instruments as needed
Education
Medical Assisting
Charter College
5278 Outlet Dr Pasco, WA 99301Skills
- Bilingual/ Bi-literate in Spanish and English
- Preceptor- Make sure new hires are properly trained
- Fluent in Microsoft and EMR system- EPIC
- Great communication skills
- Prior authorization knowledge
- Reliable and committed team player
- Detailed Oriented
- Efficient & Organized
Timeline
Certified Medical Assistant
Prosser Memorial Hospital
09.2020 - Current
Certified Medical Assistant
Kadlec Ear, Nose and Throat
09.2015 - 03.2020
Certified Medical Assistant
Yakima Neighborhood Health Services
04.2013 - 02.2015
Medical Assistant Extern
Swofford and Halma Clinic
11.2012 - 12.2012
Medical Assisting
Charter College
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