Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Santana

Sunnyside,WA

Summary

Resourceful leader in logistics and transportation management, known for high productivity and efficient task completion. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Skilled in coordinating large teams, optimizing workflow processes, and implementing safety protocols to ensure smooth operations. Excel in communication, problem-solving, and decision-making, ensuring operational excellence and team cohesion in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Transportation Coordinator

Walmart
Sunnyside, WA
08.2023 - Current
  • Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
  • Monitored daily routes and delivery schedules, tracking dispatches in real-time.
  • Collaborated with warehouse staff to optimize load planning processes and maximize efficiency.
  • Coordinated driver loads and managed dispatch tasks.
  • Communicated delays and early arrivals to management.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Recommended changes or improvements in existing training processes as needed.

Asset Protection Manager

Walmart
Sunnyside, WA
10.2022 - 08.2023
  • Collaborated with law enforcement to resolve escalated situations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Created reports summarizing findings from investigations into potentially fraudulent activities.
  • Implemented policies and procedures related to asset protection operations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.

Cleaner/Lab Assistant

Yakima Chief Hops
Sunnyside, WA
09.2022 - 11.2022
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Updated and maintained databases with current information.
  • Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.

Quality Assurance

Walmart DC
Grandview, WA
10.2015 - 03.2022
  • Kept records of quality reports and statistical reviews.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Investigated and resolved variances with inventory records.
  • Analyzed shortages and reported findings to [Job title], focusing on continuous improvement.

Order Filler

Walmart DC
Grandview, WA
10.2015 - 03.2022
  • Used RF scanner to pick items from bins and complete orders.
  • Prepared products for packaging and shipping according to company specifications.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Education

Some College (No Degree) - Medical Assisting

Yakima Community College
Grandview, WA

Skills

  • Coaching and mentoring
  • Data entry
  • Customer service
  • Workload priorities
  • Effective communication
  • Incident reporting
  • Heavy lifting
  • Load planning
  • Dispatching procedures

Timeline

Transportation Coordinator

Walmart
08.2023 - Current

Asset Protection Manager

Walmart
10.2022 - 08.2023

Cleaner/Lab Assistant

Yakima Chief Hops
09.2022 - 11.2022

Quality Assurance

Walmart DC
10.2015 - 03.2022

Order Filler

Walmart DC
10.2015 - 03.2022

Some College (No Degree) - Medical Assisting

Yakima Community College

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