Kerri Towne
Framingham,MA
Summary
Dynamic Transportation Coordinator with a proven track record at NRT Bus Company, enhancing route efficiency and compliance with safety standards. Skilled in dispatching coordination and staff training, I successfully implemented tracking systems that improved service delivery and fostered teamwork, ensuring timely transportation solutions while maintaining high safety protocols.
Overview
26
26
years of professional experience
Work History
Transportation Coordinator
NRT Bus Company
06.2021 - 06.2025
- Coordinated transportation schedules to optimize route efficiency and minimize delays.
- Managed communication between drivers, clients, and dispatch to ensure timely service delivery.
- Implemented tracking systems for real-time monitoring of vehicle status and location.
- Analyzed transportation data to identify trends and recommend process improvements.
- Developed training materials for new staff on safety protocols and operational procedures.
- Oversaw compliance with transportation regulations and safety standards across operations.
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Met safety and regulatory standards for full operational compliance.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Developed criteria and application instructions for federal and state public transportation programs.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Motivated workers to exceptional performance through implementation of new strategies.
Safety Attendant
Durham Transportation
05.2019 - 06.2021
- Monitored safety protocols to ensure compliance with industry regulations.
- Conducted regular inspections of equipment and work areas to identify hazards.
- Assisted in training new staff on safety procedures and best practices.
- Developed and implemented processes for reporting and addressing safety incidents.
- Collaborated with team members to improve overall workplace safety standards.
School Bus Driver
Durham Transportation
08.2015 - 06.2021
- Operated school buses safely, adhering to traffic regulations and safety protocols.
- Conducted pre-trip and post-trip inspections to ensure vehicle readiness and compliance.
- Communicated effectively with students, parents, and school staff regarding transportation schedules.
- Managed student behavior during transit, fostering a safe and respectful environment.
- Collaborated with dispatch to address issues promptly and maintain service continuity.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
HR Assistant
Bernardi Honda Natick
04.1999 - 05.2014
- Assisted in onboarding processes for new hires, ensuring smooth transitions into company culture.
- Coordinated recruitment activities, including job postings and candidate communications, enhancing applicant engagement.
- Maintained employee records and files, ensuring accuracy and compliance with HR policies and regulations.
- Supported payroll processing by verifying employee hours and updating timekeeping systems for efficiency.
- Responded to employee inquiries regarding benefits and policies, fostering clear communication within the organization.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs using online portals.
Financial Advisor
Bernardi Honda Natick
04.1999 - 05.2014
- Developed personalized financial plans based on clients' goals and risk tolerance.
- Analyzed market trends to provide informed investment recommendations.
- Educated clients on various financial products, enhancing their understanding and decision-making.
- Cultivated strong client relationships through regular follow-ups and personalized service.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Collaborated with clients to develop customized investment portfolios.
Education
High School Diploma -
Keefe Technical High School
Framingham, MA06.1993
Skills
- Route planning
- Transportation scheduling
- Shipping documentation
- Vehicle inspections
- Dispatching coordination
- Safety standards
- Schedule management
- Vehicle maintenance
- Attendance oversight
- Route assignments
- Driver tracking
- Coordinating schedules
- Dispatching procedures
- Managing schedules
- DOT compliance
- Road safety
- Safety procedures
- Documentation and reporting
- Workplace safety
- Coaching and mentoring
- Staff training
- Customer service
- Time management
- Attention to detail
- Multitasking
- Teamwork
- Performance monitoring
- Routing plans
- Emergency response
- Driver supervision
Timeline
Transportation Coordinator
NRT Bus Company
06.2021 - 06.2025
Safety Attendant
Durham Transportation
05.2019 - 06.2021
School Bus Driver
Durham Transportation
08.2015 - 06.2021
HR Assistant
Bernardi Honda Natick
04.1999 - 05.2014
Financial Advisor
Bernardi Honda Natick
04.1999 - 05.2014
High School Diploma -
Keefe Technical High School