Results-driven Implementation Manager with over 9 years of extensive warehouse experience, specializing in software and robot automation deployment. Expertise in executing user acceptance testing, process improvement, and effective training programs.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Implementation Manager
GXO
Dallas, Texas
05.2023 - Current
Developed and facilitated detailed UAT test plans and test cases for five projects, focused on setting up new WMS integrations and robotic automation systems for facilities over 750,000 square foot.
Worked closely with clients throughout the project lifecycle to ensure their needs were met consistently from concept through implementation stages of new robotic integration.
Reduced project risks by conducting thorough assessments of potential challenges before beginning implementations, allowing proactive mitigation strategies to be put in place.
Facilitated on-site, high-energy training sessions for over 100 end users to ensure successful adoption of new technologies, with interactive training materials, visual aids, and standard work instructions.
Site Manager
DoorDash
Arlington, TX
10.2021 - 05.2023
Worked cross-functionally with central teams to provide the team tools and resources to meet daily goals.
Designed, built, and executed process improvement projects to improve operations, inventory accuracy and quality metrics.
Implemented product bundle project with 94% increase in volume and $7.16 increase in purchase subtotal.
Operations Manager
Ulta Beauty Distribution Center
Dallas, TX
11.2019 - 10.2021
Led shifts of 50-60 operators in a 750,000 square foot distribution center that picked and pack product to all Ulta stores in the US. Improved performance operations and productivity within my team by 86%.
Organized and developed multiple training tools and standardized practices to assist team members with their daily tasks.
Created mitigation strategies for any system downtime that allowed the team to keep production moving effectively.
Operations & Continuous Improvement Supervisor
DHL Supply Chain
Fort Worth, TX
12.2016 - 11.2019
Focuses on creating improvements through innovation, visual management and training tools within the DFW network.
Implemented over 20 improvement projects that led over $100,000 in cost savings.
Managed robotic pilot for Automated Guided Vehicles within the DHL warehouses.