Ana Garcia-Osorio
Ann Arbor,Michigan
Summary
Experienced nursing assistant professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
Packard Health
06.2021 - 05.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Counseled patients on health-related topics such as exercise and nutrition for lifestyle changes for improved well-being.
- Maintained and managed patient records in compliance with security regulations.
- Helped Spanish speaking patients enroll in WHP insurance.
- Enroll and follow guidelines for Title 15.
- Assisted patients with gathering food from the pantry.
- Arrange transportation for patients.
- Deliver Food, medications, supplies to patients as needed.
- Help patients apply for prescription assistance.
- Billed to Medicaid.
Medical Assistant
Packard Health
06.2020 - 06.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure, weight, height, temperature, respiratory pulse.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Receptionist/Call Center
Packard Health
12.2018 - 06.2020
- Welcomed patients and visitors daily, verifying current personal and insurance information upon arrival while adhering to HIPPA standards
- Create, update, and coordinate appointments
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Assist with referral processing and scheduling process
- Maintained and managed patient records in compliance with security regulations
- Follow opening and closing procedures as outlined by office guidelines
- Worked at COVID vaccine clinics registering, scheduling, checking in and checking out patients.
Nursing Assistant
Atria Senior Living
01.2016 - 12.2018
- Worked daily with elderly patients and helped them with daily life activities such as: ambulating, showers, dressing, feeding, and exercising.
- Supervise patients with diminished capacity and monitor safety hazards.
- Adhere to all safety guidelines, facility protocol and regulations.
- Increased resident engagement by providing emotional support, companionship, and encouragement during challenging times.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Host/Waitress
Barred Rock Cafe
01.2015 - 12.2016
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Coordinate with kitchen staff to deliver accurate food orders
- Deliver food and beverages to any table as needed
- Process payments of food and drink orders with the cash register
- Assist in keeping the restaurant clean and safe.
- Answered customer questions about hours, seating, and menu information.
Education
Associates Degree In Nursing -
Washtenaw Community College
Ann Arbor, MI12.2027
Certified Community Health Worker -
MICHWA
Ann Arbor, MI10.2021
Certified Nursing Assistant -
Washtenaw Community College
Ann Arbor, MI12.2014
High School Diploma -
Huron High School
Ann Arbor, MI06.2013
Skills
Proficient with computers
Excellent interpersonal skills
Community Outreach
CPR and First Aid
Patient Advocate
HIPAA Guidelines
Home Visiting
Bilingual in English and Spanish
Cover Letter
Dear Michigan Medicine:
I heard that Michigan Medicine was looking to hire a new Patient Care Technician and wanted to send you my application. Based on my background, I believe I would make a great addition to your team. It is my goal to continue to learn and grow throughout my career, which is why I would like to work at your company. While I have developed a level of expertise in patient advocacy, community outreach, and caring for patients daily needs there is so much more I want to explore and learn. Packard Health gave me the opportunity as a front desk clerk, medical assistant and then as a Community Health Worker and I am very grateful as I have learned a lot about the medical field the past six years. I am currently enrolled at Washtenaw Community College pursuing my nursing degree and I am eager to re-enter the professional sphere and apply my qualifications and knowledge to the patient care technician job. I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I can be a valuable addition to Michigan Medicine and your business goals. At your convenience, I am available for an interview or further discussion. I look forward to your response.
Sincerely,
Ana Garcia-Osorio
Employer
Michigan Medicine
Awards
- CPR/BLS Certification
- CNA Certification
- Servsafe Certification
Certification
- Certified Community Health Worker, MICHWA- August 2021 - October 2021
- CNA - Certified Nurse Assistant, Washtenaw Community College - September 2014 - December 2014
Languages
Spanish
Native or Bilingual
Timeline
Community Health Worker
Packard Health
06.2021 - 05.2024
Medical Assistant
Packard Health
06.2020 - 06.2021
Receptionist/Call Center
Packard Health
12.2018 - 06.2020
Nursing Assistant
Atria Senior Living
01.2016 - 12.2018
Host/Waitress
Barred Rock Cafe
01.2015 - 12.2016
Associates Degree In Nursing -
Washtenaw Community College
Certified Community Health Worker -
MICHWA
Certified Nursing Assistant -
Washtenaw Community College
High School Diploma -
Huron High School