DANIELLE "Cherry" PHELPS
Shorewood,WI
Summary
Outgoing and compassionate with strong passion for mental health support and patient care. Possesses foundational knowledge in psychology and therapeutic techniques, coupled with skills in patient observation and record-keeping. Committed to making positive impact on patient well-being through dedicated and empathetic care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Rogers Behavioral Health Inc.
08.2022 - Current
- Performed regular resident safety checks to confirm residents' physical and emotional well-being.
- Observed resident behaviors and notified RN or clinical team of any disturbances.
- Assisted with resident admissions, discharges, and transfers to other facilities.
- Applied de-escalation and limit-setting techniques to support residents experiencing emotional distress or to reduce aggression.
Personal Banking Associate
BMO Harris Bank
11.2021 - 08.2022
- Answered a high volume of calls involving consumer finances.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Protected sensitive customer and company information by adhering to bank policies and procedures.
- Remained professional and focused in a busy call center environment.
Member Services Representative
Rakuten
08.2014 - 03.2021
- Assisted members' inquiries daily via email, phone, and chat.
- Consistently met company goals involving customer satisfaction and handling time.
- Expertly handled escalated cases, public replies on social media, and specialized email queues.
- Assisted with training of new employees.
Cocktail Waitress
Zanies Comedy Club
02.2014 - 08.2014
- Served drinks and food in a busy city atmosphere.
- Handled payments through point of sale (POS) system.
Waitress
Plymouth Bar & Restaurant
10.2012 - 06.2014
- Promoted from hostess to waitress after a year.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Social Work
University of Wisconsin, Milwaukee
Milwaukee, WI06-2027
Associate of Arts - Communications
Rock Valley College
Rockford, IL12.2017
Skills
- Mental health knowledge and support
- Non-crisis intervention skill training
- Extensive service experience
- Verbal and written communication
- Proficient with computers
Certification
- Basic Life Support (BLS) Certificate
- Community-Based Residential Facility (CBRF) Certificate
Timeline
Mental Health Technician
Rogers Behavioral Health Inc.
08.2022 - Current
Personal Banking Associate
BMO Harris Bank
11.2021 - 08.2022
Member Services Representative
Rakuten
08.2014 - 03.2021
Cocktail Waitress
Zanies Comedy Club
02.2014 - 08.2014
Waitress
Plymouth Bar & Restaurant
10.2012 - 06.2014
- Basic Life Support (BLS) Certificate
- Community-Based Residential Facility (CBRF) Certificate
Social Work
University of Wisconsin, Milwaukee
Associate of Arts - Communications
Rock Valley College
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