Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANA GIL

Ozone Park,United States

Summary

Dynamic sales professional with over 10 years of expertise in product promotion and revenue enhancement through effective customer engagement and communication. Proven track record in creating impactful displays, maintaining well-stocked shelves, and delivering exceptional in-store support that fosters customer loyalty.

Detail-oriented customer service professional with proven multitasking and time management skills. Committed to delivering exceptional experiences that foster customer loyalty and satisfaction. Achievements include consistently exceeding performance metrics in high-pressure environments. Seeking to leverage expertise to contribute to a dynamic team focused on enhancing customer engagement.

Overview

10
10
years of professional experience

Work History

Sales Representative

Mesklon Auto Paint LLC
Queens, NY
09.2024 - Current
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Directed and coordinated products, services and sales activities.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Assistant Manager

IHOP
Queens, NY
05.2015 - Current
  • Verified precise recording of sales data through POS technology.
  • Handled escalated customer inquiries with professionalism. Always responding quickly to inquiries and issues, elevating customer service quality.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Crew Shift Server

Uncle Peter's Restaurant
Queens, NY
08.2021 - 12.2024
  • Recommended dishes based on a detailed knowledge of the menu, educating customers on menu items, product ingredients, and nutritional values.
  • Trained new employees to perform duties.
  • Maintained restaurant's excellence in etiquette and hospitality.
  • Utilized wine and cocktail knowledge to enhance the customer experience.
  • Assessed and addressed customer needs by routinely circulating assigned areas.
  • Worked effectively in team environments to make the workplace more productive.
  • Handled numerous tables effectively with attentive service.

Bartender

Uncle Peter's Restaurant
Queens, NY
08.2021 - 12.2024
  • Provided drink suggestions to customers based on their preferences. Describing drink flavors and taste profiles to customers to help with ordering decisions.
  • Effectively multitasked within fast-paced environment.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Education

bartender

AMERICAN BARTENDERS SCHOOL
New York, NY
08-2023

Associate of Arts - Early Childhood Education

Borough of Manhattan Community College
New York, NY
05-2020

Skills

  • Team motivation techniques
  • Sales growth
  • Problem-solving
  • Consistently positive and Professional Presentation
  • Fluency in English and Spanish
  • Clear and effective communication skills
  • Multitasking and prioritization

Timeline

Sales Representative

Mesklon Auto Paint LLC
09.2024 - Current

Crew Shift Server

Uncle Peter's Restaurant
08.2021 - 12.2024

Bartender

Uncle Peter's Restaurant
08.2021 - 12.2024

Assistant Manager

IHOP
05.2015 - Current

bartender

AMERICAN BARTENDERS SCHOOL

Associate of Arts - Early Childhood Education

Borough of Manhattan Community College

Similar Profiles

CREATE PROFILE
ANA GIL