Ana Goffin-Robles
Brooklyn
Summary
Results-oriented account services specialist with 8 years in marketing and medical communications, supported by 10 years of academic and research proficiency. Known for strong leadership skills, able to lead teams to achieve shared goals. Consistently deliver high client satisfaction through clear communication, problem-solving skills, and deep understanding of market trends. Demonstrated ability to significantly grow accounts by establishing trustful relationships with clients and providing tailored solutions.
Overview
19
19
years of professional experience
Work History
VP, Client Services
Havas Health
New York
04.2025 - Current
- Facilitated communication between stakeholders to align project goals.
- Spearheaded business development efforts to expand market presence and reach.
- Developed and executed strategic plans to support the vision of the organization.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Mentored junior staff to develop leadership and project management skills.
Senior Group Account Director
Health Consultancy Group
11.2018 - 03.2025
- Increased growth of a large oncology brand for six consecutive years, focusing on and driving client partnerships and organic business development, with over a 300% increase in four years.
- Lead new business efforts, and organize all capability/pitch presentations.
- Act as the client services lead in business planning sessions and strategic workshops, offering insights into strategic planning, prioritization, and tactical execution.
- Facilitated workshops and training sessions to improve team performance and collaboration.
- Partner with clients and internal teams to ensure effective processes and messaging for oncology brands.
- Manage and maintain a book of business of over $6 million annually.
- Led strategic client engagements to enhance service delivery and satisfaction.
- Managed cross-functional teams to develop innovative health solutions for clients.
- Cultivated strong relationships with key stakeholders to drive project success.
- Oversaw budget management and resource allocation for multiple client projects.
Account Manager
Med Learning Group
NYC
07.2016 - 11.2018
- Developed and implemented live and online accredited continuing medical education programs for major pharma CME initiatives, including digital and live events
- Organized and managed multiple disease programs i.e. Oncology and program formats (live and digital content) concurrently.
- Recruitment and management of SL engagement; development and coordination of content with SLs
- Managed all aspects of each program from medical direction through marketing and strategy (including, but not limited to outcomes, graphics, IT services, compliance)
- Maintained budget for programs and track progress through reconciliation
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Managed multiple accounts simultaneously while meeting deadlines.
Education and Faculty Affairs Administrator
NYU Langone Medical Center
01.2012 - 02.2016
- Company Overview: NYULMC Department of Neurosurgery.
- Supported and advised program and departmental leadership, including the Chairman and the Program Director.
- Organized educational conference events and recruitment.
- Annual recruitment process for over 200 highly competitive residency candidates.
- Lead the recruitment of the International Trainee program. Work with HR on visa processing and sponsorship.
- Credentialing and appointment process for faculty.
- Coordinated faculty tenure and promotion process for the department.
- Alumni events and communications.
- Managed the new startup of projects, including organizing protocols, IRB submissions, and regulatory documents.
- Worked in coordination with the Clinical Research Vice Chair on industry-sponsored clinical research protocols.
- Managed and organized the departmental library for resident and faculty contributions to journals and other scientific contributions.
- Collaborated with senior leadership on annual reports, marketing materials, and content for the departmental website and program materials.
Senior Health Science Research Project Manager
NYU School of Medicine
02.2010 - 01.2012
- Company Overview: Department of Medicine & Veterans Administration - New York Harbor Campus
- Managed and coordinated government funded health science and public health research projects for Principal Investigator and Co-investigators
- Created and maintained budgets for projects totaling over 5 million dollars. Manage grant status reports for NYU related projects
- Managed the new start-up of projects including: drafting protocols, IRB submissions, informed consents, and regulatory documents
- Managed and developed start up activities including training staff on final protocols, manual of operations and other training materials. Implementation and creation of Database and software
- Supported and managed a team of Research Assistants and Project Coordinators including hiring, scheduling, and training. Served as their direct report
- Assisted in development of new research funding grant opportunities including editing submission of applications to sponsoring agencies
- Publication: Effectiveness of smoking-cessation interventions for urban hospital patients: study protocol for a randomized controlled trial. Ellie Grossman, Donna Shelley, R. Scott Braithwaite, Iryna Lobach, Ana Goffin, Erin Rogers and Scott Sherman. Trials, 13:126 (01 Aug 2012)
Project Coordinator for Graduate Medical Education Initiatives
New York University School of Medicine
New York
06.2008 - 10.2008
- Coordinated project timelines and schedules for medical research initiatives.
- Facilitated communication between faculty, staff, and external partners.
Administrative Resident - Office of House Staff Affairs
New York University School of Medicine
06.2007 - 05.2008
- Managed administrative tasks including filing, data entry, and documentation support.
- Facilitated communication between departments to enhance operational efficiency.
Education
Master of Public Administration - Healthcare Management and Policy
New York University, Robert F. Wagner Graduate School of Public Service
New York, NY05.2007
Bachelor of Health Sciences - Occupational Therapy
University of Florida
Gainesville, FL12.2002
Skills
- Problem solving
- Market trends and analysis
- Innovation management
- Client relationship management
- Strategic planning
- Budget management
- Digital project oversight
- Compliance knowledge
- Cross-functional collaboration
- Team leadership
- Stakeholder engagement
Degree
MPA
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
VP, Client Services
Havas Health
04.2025 - Current
Senior Group Account Director
Health Consultancy Group
11.2018 - 03.2025
Account Manager
Med Learning Group
07.2016 - 11.2018
Education and Faculty Affairs Administrator
NYU Langone Medical Center
01.2012 - 02.2016
Senior Health Science Research Project Manager
NYU School of Medicine
02.2010 - 01.2012
Project Coordinator for Graduate Medical Education Initiatives
New York University School of Medicine
06.2008 - 10.2008
Administrative Resident - Office of House Staff Affairs
New York University School of Medicine
06.2007 - 05.2008
Master of Public Administration - Healthcare Management and Policy
New York University, Robert F. Wagner Graduate School of Public Service
Bachelor of Health Sciences - Occupational Therapy
University of Florida