Ana Goncalves
Newark,NJ
Summary
Dynamic professional with a track record of fostering resilience among special needs children at Mantena Global Care and enhancing customer satisfaction at IM Cleaning Services. Skilled in disability awareness and computer proficiency, adept at collaboration and innovation. Excelled in creating supportive environments and streamlining administrative processes, demonstrating leadership and cross-cultural sensitivity.
Overview
8
8
years of professional experience
Work History
Volunteer
Mantena Global Care
05.2016 - Current
- Offered emotional support to special needs children during challenging situations, fostering resilience and growth mindset.
- Facilitated social skills development among special needs students through group activities and role-playing exercises.
- Identified resources within community relevant specifically those families who had children disabilities thereby strengthening network available supports services offered outside school setting.
- Participating in local events and fairs.
Office Administrative Assistant
IM Cleaning Services
02.2020 - 08.2024
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Psychology
Kean University
Union, NJSkills
- Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Leadership Qualities
- Cross-cultural sensitivity
- Flexibility and resilience
- Creativity and Innovation
- Disability Awareness
- IEP knowledge
- Autism understanding
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
HybridImportant To Me
Flexible work hoursWork from home optionTimeline
Office Administrative Assistant
IM Cleaning Services
02.2020 - 08.2024
Volunteer
Mantena Global Care
05.2016 - Current
Psychology
Kean University
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