Summary
Overview
Work History
Education
Skills
Timeline
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Ana Gonzalez

Independence MO,MO

Summary

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.

Overview

2
2
years of professional experience

Work History

Universal Banker

NASB
Grandview, MO
05.2024 - Current
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Advised customers on how to use mobile banking applications effectively.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Completed routine transfers, deposits and bill payments.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Sales Associate

Lowe's
Independence, MO
06.2022 - 05.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

High School Diploma -

Fort Osage High School
Independence, MO
05-2021

Skills

  • Check processing
  • Payment Processing
  • Wire Transfers
  • Transaction Processing
  • Branch operations
  • Deposit processing

Timeline

Universal Banker

NASB
05.2024 - Current

Sales Associate

Lowe's
06.2022 - 05.2024

High School Diploma -

Fort Osage High School

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Ana Gonzalez