Summary
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Ana Gonzalez

Oxnard,CA

Summary

Dynamic sales professional with a proven track record at Ross Dress for Less, excelling in upselling and client retention strategies. Leveraged excellent communication skills to build lasting customer relationships and enhance store performance. Successfully maintained financial records oversight, contributing to a 15% increase in sales. Adept at promotional support and maintaining store visual appeal.

Work History

Sales Associate

Ross Dress for Less
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Channel Islands High School
Oxnard, CA
06.2011

Skills

  • Upselling
  • Promotional support
  • Retail loss prevention
  • Financial records oversight
  • Goal tracking
  • Product promotions
  • Hospitality and accommodation
  • Client retention strategies
  • Store opening and closing
  • Excellent people skills
  • Excellent communication skills
  • Relationship selling

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Ross Dress for Less

High School Diploma -

Channel Islands High School
Ana Gonzalez