Ana Granados
deerfield beach,Florida
Summary
Detail-oriented Patient Access Representative with proven skills in patient registration and HIPAA compliance. Excels in high-volume call environments, ensuring efficient service and patient satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Access Representative 1
University of Miami Health System
Miami, Florida
09.2023 - Current
- Handled high-volume inbound and outbound patient calls, ensuring timely responses to inquiries.
- Confirm appointments and assist patients with electronic registration.
- Guide patients through MyChart, including uploading ID, insurance cards, and required documents.
- Guided patients on Hello Patient self-arrival feature and electronic check-in process, enhancing patient experience.
- Support telehealth registration and assist with payments or copay pre-authorization when applicable.
- Resolved patient inquiries and escalated complex issues to appropriate departments, facilitating effective issue resolution.
- Maintain HIPAA compliance while delivering accurate, empathetic and efficient customer service.
Merchandise Associate
Marshalls
Deerfield Beach, Florida
06.2020 - 08.2023
- Organized merchandise displays to enhance customer shopping experience.
- Maintained stock levels by replenishing merchandise on sales floor.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Trained new associates on store procedures and customer service standards.
- Operated cash registers and processed customer transactions accurately.
- Printed labels and tags for merchandise to ensure clear pricing.
Education
Administrative Office Specialist - Business Administration
Atlantic Technical College
Coconut Creek, FL06-2023
BBA - Business Administration
University San Buenaventura
Cali, Colombia08-2010
Skills
- Patient registration
- Insurance verification
- Patient check-in
- Electronic check-in
- Appointment reminders
- Fee collection
- HIPAA compliance
- Customer service
- Patient education
- Detail orientation
- Multitasking and organization
- Problem solving
- Team collaboration
Certification
- Microsoft Word
- Customer service
- Medical Office Procedures and Administration Fundamentals
Timeline
Patient Access Representative 1
University of Miami Health System
09.2023 - Current
Merchandise Associate
Marshalls
06.2020 - 08.2023
Administrative Office Specialist - Business Administration
Atlantic Technical College
BBA - Business Administration
University San Buenaventura