ANA GRATEROL
Oakwood
Summary
Dedicated and customer-focused professional with a strong background in customer service and relationship management. Skilled in problem-solving account handling, and workflow optimization with a passion for delivering top-tier customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
C&C Signs
10.2024 - Current
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Developed and maintained client relationships, addressing concerns and offering solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handle high-volume phone and email inquiries, demonstrating professional communication skills.
Hygiene Dental Assistant
North Georgia Pediatric Dentistry
05.2023 - 10.2024
- Provided personalized patient care and assisted in dental procedures
- Educate patients on proper dental care demonstrating excellent communication and problem-solving skills
- Maintain accurate records and documentation, ensuring compliance with health regulations
- Collaborate with dentists and office staff to enhance patient satisfaction and efficiency
Cashier
TJ Maxx, TJX Companies
04.2023 - 12.2023
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High school -
West Hall High School
Oakwood, GA05.2023
Skills
- Detail Orientation
- Relationship Building
- Problem Solving
- Customer service expertise
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Manager
C&C Signs
10.2024 - Current
Hygiene Dental Assistant
North Georgia Pediatric Dentistry
05.2023 - 10.2024
Cashier
TJ Maxx, TJX Companies
04.2023 - 12.2023
High school -
West Hall High School
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