Ana Guerrero
Channelview,TX
Summary
Dynamic Quality Assurance professional with a proven track record at Walmart Distribution Center, excelling in inventory accuracy and problem-solving. Highly motivated and detail-oriented, I effectively implemented strategic plans to enhance operational efficiency and customer satisfaction. Recognized for strong multi-tasking abilities and a commitment to quality assurance, ensuring compliance with company standards.
Overview
11
11
years of professional experience
Work History
Quality Assurance
Walmart Distribution Center
06.2021 - Current
- Focus on ensuring inventory accuracy of inventory and order-filling process throughout the distribution center.
- Perform audits and verify reports related to DC inventory and order-filling accuracy.
- Verifying inventory, auditing shipments.
- Inspecting freight for correct quantities and conditions and discrepancies.
- Researching discrepancies
- Process damaged product and ensure compliances with company policies and procedures
Retail Store Manager
Advanced Auto Parts
07.2021 - 07.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Retail Store Manager
AutoZone
11.2013 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Channelview High School
Channelview, TX05-2003
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Highly motivated
- Dependable and reliable
- Inventory control
- Goal setting
- Detail-oriented
- Strategic planning
- Decision-making
- Quality assurance
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed and implemented rigorous QA protocols to ensure the accuracy and quality of product, according to company policies and procedures.
Languages
Spanish
Full Professional
Timeline
Retail Store Manager
Advanced Auto Parts
07.2021 - 07.2022
Quality Assurance
Walmart Distribution Center
06.2021 - Current
Retail Store Manager
AutoZone
11.2013 - 06.2018
High School Diploma -
Channelview High School
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