Ana V Gutierrez
Houston,TX
Summary
Dynamic team leader with proven expertise at Walmart in fostering collaboration and enhancing customer satisfaction. Skilled in conflict resolution and data analysis, I empowered team members to achieve operational excellence. Adept at training and communication, I successfully implemented strategies that boosted team performance and improved service delivery.
Overview
12
12
years of professional experience
Work History
Team Leader
Walmart
Houston, TX
10.2016 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
Sales Associate
AAFES
Fort Sill, OK
02.2014 - 07.2016
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
Teacher
Academic & Enrichment learning center
Houston, TX
03.2013 - 07.2013
- I was a teacher for 3’s and 4’s
- We will have activities and a routine getting them ready for when they send to school.
- Also we will have a time where we practice our Spanish
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
High School Diploma -
Klein Forest Hight School
Houston, TX01-2013
Skills
- Team management
- Conflict resolution
- Customer service
- Data analysis
- Employee training
- Communication skills
- Time management
- Client communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Team Leader
Walmart
10.2016 - Current
Sales Associate
AAFES
02.2014 - 07.2016
Teacher
Academic & Enrichment learning center
03.2013 - 07.2013
High School Diploma -
Klein Forest Hight School