Ana Gutierrez
Los Angeles,CA
Summary
Dependable and adaptable professional with experience in customer service, call center operations, appointment scheduling, machine operation , warehouse work, delivery services, and child care.•strong communication skills, bilingual in English and Spanish, and able to learn new processes quickly. Comfortable working in fast paced environments while maintaining professionalism, accuracy, and excellent customer service.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Call Center Representative
West coast dental
Los Angeles, California
12.2022 - Current
- Assisted patients with appointment scheduling and confirmation processes.
- Managed incoming calls and addressed patient inquiries effectively.
- Maintained accurate patient records in the dental management system.
Driver
Lyft And Uber
City of Los Angeles
06.2011 - 01.2022
- provided safe and reliable transportation services to customers. •maintained professional customer service throughout each ride. •managed routes and schedules efficiently
- Navigated city routes efficiently for passenger safety and comfort.
- Communicated effectively with passengers to ensure a positive experience.
- Maintained vehicle cleanliness and functionality for optimal performance.
Nanny/Babysitter
Care.com
Los Angeles
01.2018 - 01.2019
- delivered attentive and dependable care for children aged 9 months to 6 years, fostering their growth and development.•prepared and served nutritious meals according to established schedules, promoting healthy eating habits.•supervised children during daily activities and playtime, ensuring safety while encouraging creativity and social skills.•read books and organized age appropriate activities.•maintained a safe , positive, and supportive environment for children.
Food Delivery Driver
Instacart and door dash
Los Angeles
04.2017 - 01.2019
- Delivered food and other products to customers safely and efficiently.•inspected products to ensure they where in good condition before delivery.•provided courteous and professional customer service.•managed deliveries while meeting expected timeframes and maintaining accuracy.
- Delivered groceries to customers efficiently and on time.
- Communicated with customers to confirm order details and preferences.
- Navigated routes using GPS for optimal delivery efficiency.
Machine Operator
Dy-dee Diaper Service
Pasadena, California
06.2011 - 05.2018
- operate machinery and assist with packaging merchandise in a fast paced production environment.• maintain productivity and attention to detail while handling daily production responsibilities.•adapt quickly to new procedures, equipment and job responsibilities.•work efficiently in a fast paced environment while maintaining consistent performance.
Warehouse Worker
Andrea
City of Los Angeles, California
06.2014 - 06.2015
- Assisted with warehouse operations and daily merchandise handling responsibilities.•supported packaging and organization of products in a fast paced work environment.
Education
Los Angeles International Charter High School
City of Los Angeles, CaliforniaSkills
- Microsoft, Outlook,Childcare,Toddler Care,PackagingSpanish,Delivery Driver Experience,Nannying,BabysittingWarehouse Experience,Driving,Apple devices and basic computer skillsClerical experienceAppointment schedulingCall center operationsTyping,Customer support,Office experience,HIPAA,fast learner,Bilingual communication,Telephone etiquette,Account updates and data entry,Home care,Customer service
Languages
English
Full Professional
A1
Spanish
Full Professional
A1
Timeline
Call Center Representative
West coast dental
12.2022 - Current
Nanny/Babysitter
Care.com
01.2018 - 01.2019
Food Delivery Driver
Instacart and door dash
04.2017 - 01.2019
Warehouse Worker
Andrea
06.2014 - 06.2015
Driver
Lyft And Uber
06.2011 - 01.2022
Machine Operator
Dy-dee Diaper Service
06.2011 - 05.2018
Los Angeles International Charter High School