Susan Gentry
Rowena
Summary
Outgoing, reliable employee, skilled in effective communication and hospitality. Highly organized individual bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty and maximizing business returns. Here, with strong work ethic and adaptable abilities, and ready for a new opportunity!
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Nursing Aide
Self Employed
Rowena
08.2025 - Current
- I provide basic nursing care to clients. Assist with activities of daily living, monitor clients' conditions. Helping clients with bathing, dressing, toileting, eating, and mobility. Taking and recording vital signs like temperature, pulse, blood pressure, and respiration rate. Observing clients' conditions, behavior, and any changes, and reporting these observations. Assisting with wound care, catheter care, and other basic medical tasks. Maintaining accurate records of client care provided, including vital signs, medications, and observations.
- Provided compassionate care to clients in daily living activities.
Farmer, Secretary, Accountant
Self Employed
Rowena
06.2024 - Current
- My husband and I own our own company. I've done it all from loading wood to, moving equipment, escorting equipment removal and moving large equipment. I have plowed out in the fields. Pretty much anything you can think of, I've probably done it in any kind of weather. I also work the accounting part of our business. I do a little bit of everything. Nothing is out of reach.
Certified Nursing Assistant
BALLINGER MEMORIAL HOSPITAL
Ballinger
08.2022 - 11.2025
- I provide basic nursing care to patients under the supervision of a registered nurse or licensed practical nurse. Assist with activities of daily living, monitor patients' conditions, and report vital signs and other observations to the nursing team. Helping patients with bathing, dressing, toileting, eating, and mobility. Taking and recording vital signs like temperature, pulse, blood pressure, and respiration rate. Observing patients' conditions, behavior, and any changes, and reporting these observations to the nursing team. Assisting with wound care, catheter care, and other basic medical tasks. Maintaining accurate records of patient care provided, including vital signs, medications, and observations.
Receptionist
Rowena Packing LLC
Rowena
02.2022 - 08.2022
- Answer phones, greeted anyone visiting the plant, reply to emails in a timely, keep and maintain a daily detailed spread sheet of a purchase order log, creating new spread sheets, keeping track of our visitors visiting daily, signing people in and out of the plant. I also emailed receipts and invoices daily. Minor housekeeping in and around the office and keeping in daily contact with upper management. I had to manually enter data.
Direct Support Professional/Healthcare
San Angelo State Support Living Center
San Angelo
05.2019 - 02.2022
- Liaised between doctors and patients about care plans, progress and changing health conditions. Helped clients with personal needs from exercise to bathing and personal grooming. Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness. Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits. Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean. Organized personal and professional calendars to streamline office communications, scheduling and initiatives. Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Field Audit Service Representative
ScanScape
San Angelo
12.2019 - 07.2020
- Organized goods for easy access and transportation. Physically counted inventory and updated information on the computer. Recommended improvements for organizing goods in the warehouse and displaying products in the store. Managed weekly inventory and supply tracking, noting items requiring reorder. Analyzed balance sheets for mistakes and inaccuracies. Analyzed audit areas' design and operational effectiveness.
Housekeeper
Suites By Hilton
San Angelo
10.2018 - 12.2019
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash. Employed deep-cleaning techniques for areas in need of additional sanitation. Requested maintenance orders to fix non-working equipment and address room damage. Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival. Laundered sheets and removed stains to restore linens to pristine condition. Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests. Interacted pleasantly with clients and guests when performing daily duties. Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Caregiver
Care-giving
San Angelo
01.2014 - 08.2018
- Planned optimal meals based on established nutritional plans. Maintained clean and well-organized environment to promote happiness and safety. Oversaw and planned family schedules by coordinating doctor appointments, exercise routines, recreational activities and family time. Helped keep a happy and healthy living environment by providing mental and emotional support. Provided personal care and needs to my children at home as well as fostering independence as they grew. Participated in fun learning and family activities with enthusiastic, compassionate attitudes, to help boost moods and create strong bonds with the family.
Sales Associate
AAFEES
San Angelo
07.2011 - 04.2013
- Kept apprised of emerging trends and provided informative customer service to assist in product selection. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Sold various products by explaining unique features and educating customers on proper application. Mentored team members in mastering sales techniques to consistently exceed objectives.
Cashier
Wingers Party Barn
San Angelo
09.2008 - 06.2009
- Assisted with purchases, locating items and signing up for rewards programs. Processed all sales transactions accurately and promptly to prevent long customer wait times. Trained new team members in cash register operation, stock procedures and customer service. Properly verified customer identification for alcohol or tobacco purchases. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Sales Associate
7-Eleven
San Angelo
04.2008 - 12.2008
- Observed customer behaviors to identify security threats and escalate concerns to supervisors. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Used register system to ring up customer purchases, process payments and issue receipts. Stocked shelves and supplies and organized displays to focus customer attention on specific items. Stayed up to date on store promotions, payment policies and security practices.
Sandwich Artist
Subway
San Angelo
08.2006 - 12.2006
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods. Prepared food items such as deli and hot sandwiches to meet customer specifications. Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales. Organized food preparation stations and replenished supplies regularly. Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses. Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently. Completed opening, closing and shift change tasks to promote store efficiency. Answered guest questions, delivering most accurate and updated information available.
Crew Member
Little Caesars
San Angelo
01.2004 - 12.2005
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies. Upheld food safety standards at all times. Closely adhered to food safety and sanitation procedures established by company and regulatory agencies. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests. Resolved customer concerns and relayed relevant information to supervisor. Cross-trained in other kitchen positions to support team and meet customer needs. Organized ingredients and restocked supplies to prepare for busy periods. Received food orders from individuals and explained offerings.
Education
Certified Nursing Aide (CNA) - Certified Nursing Aide
Howard College San Angelo, Texas
San Angelo, TX 07.2024 - 08.2024
Skills
- Nursing
- First Aid/CPR
- Community activities
- State healthcare regulations
- Word processing
- Driving experience in rural areas
- Emergency management
- CPR Certification
- Home Care
- Outdoor work
- Field Service
- Communications
- Plating and presentation
- Geriatrics
- Geriatric Home Care
- Client satisfaction
- Typing
- Microsoft Office
- Data entry
- Hospital experience
- HIPAA
- Technical Proficiency
- Process improvement
- Computer skills
- 10 key typing
- Operational improvements
- Task prioritization
- Client documentation
- Heavy machinery transportation
- Organization
- Mobile devices
- Vehicle inspections
- Private Home Care
- Contract management
- Basic life support
- Data Analysis
- Proper storage and preservation
- Manual handling
- GPS navigation
- Cleaning
- Food assembly
- Acute care
- Home health
- Pricing
- Toddler Care
- First Aid Certification
- Cash management experience
- Pickup truck operation
- Vehicle cleanliness maintenance
- Automotive tire pressure checks
- Customer service
- Food Safety
- Housekeeping
- Merchandising
- Cash Register
- Babysitting
- Food Production
- Senior Care
- Call center
- Vital signs
- Windows Word
- Conflict management
- Hospitality
- Problem resolution
- Team building
- Planning and coordination
- Maintaining patient confidentiality
- Automotive fluid level checks
- Patient observation
- Quality control
- Driving
- Patient care
- Removing debris
- Caregiving
- CPR
- Heavy lifting
- Microsoft Word
- Automotive fueling
- Safe lifting practices
- Proper phone etiquette
- Medical terminology
- First aid
- Childcare
- Driving experience on interstate highways
- Meal Preparation
- Time Management
- Data management
- Microsoft Outlook
- Vehicle issue reporting
- Anatomy knowledge
- Microsoft Excel
- Care plan management
- Relationship development
- Incident Reporting
- Data collection
- Bulk materials transportation
- Public health
- Computer operation
- Load securing safety procedures
- Automotive tire change
- Delivery driver experience
- Courier
Certification
- First Aid Certification
- Cash management experience
- Pickup truck operation
- Vehicle cleanliness maintenance
- Automotive tire pressure checks
- Customer service
- Food Safety
- Housekeeping
- Merchandising
- Cash Register (4 years)
- Babysitting (10+ years)
- Quality Assurance
- Food Production
- Senior Care
- Call center
- Vital signs
- Windows Word (5 years)
- Conflict management
- Hospitality (2 years)
- Driver fatigue management
- Problem resolution
- Team building
- Planning and coordination
- Maintaining patient confidentiality
- Automotive fluid level checks
- Patient observation
- Quality control
- Construction
- Driving
- Driving experience in city centers
- Patient care
- Removing debris
- Caregiving
- CPR
- Heavy lifting
- Microsoft Word
- Automotive fueling
- Safe lifting practices
- Proper phone etiquette
- Medical terminology
- First aid
- Childcare (10+ years)
- Driving experience on interstate highways
- Meal Preparation (10+ years)
- Senior Care (1 year)
- Microsoft Powerpoint
- Time Management (2 years)
- Data management
- Microsoft Outlook
- Vehicle issue reporting
- Anatomy knowledge
- Microsoft Excel
- Care plan management
- Relationship development
- Tractor-trailer
- Cleaning (10+ years)
- Incident Reporting
- Data collection
- Upselling
- Bulk materials transportation
- Public health
- Computer operation
- Productivity software
- Load securing safety procedures
- Automotive tire change
- Delivery driver experience
- Courier
Languages
English
Additional Certifications And Licenses
- CPR Certification
- Driver's License
- CNA
- BLS Certification
- State Tested Nursing Assistant
Personal Information
- Willing To Relocate: Rowena, TX
- Authorized To Work: US for any employer
Timeline
Certified Nursing Aide
Self Employed
08.2025 - Current
Certified Nursing Aide (CNA) - Certified Nursing Aide
Howard College San Angelo, Texas
07.2024 - 08.2024
Farmer, Secretary, Accountant
Self Employed
06.2024 - Current
Certified Nursing Assistant
BALLINGER MEMORIAL HOSPITAL
08.2022 - 11.2025
Receptionist
Rowena Packing LLC
02.2022 - 08.2022
Field Audit Service Representative
ScanScape
12.2019 - 07.2020
Direct Support Professional/Healthcare
San Angelo State Support Living Center
05.2019 - 02.2022
Housekeeper
Suites By Hilton
10.2018 - 12.2019
Caregiver
Care-giving
01.2014 - 08.2018
Sales Associate
AAFEES
07.2011 - 04.2013
Cashier
Wingers Party Barn
09.2008 - 06.2009
Sales Associate
7-Eleven
04.2008 - 12.2008
Sandwich Artist
Subway
08.2006 - 12.2006
Crew Member
Little Caesars
01.2004 - 12.2005