Ana Laura Guzman Del Angel
Edinburg,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
San Juan Nursing Home
San Juan, TX
09.2019 - 08.2024
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted residents in preparing for activities and social programs.
- Conducted patient education on health maintenance and disease prevention.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, Texas
07.2021 - 09.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
Associate of Science - Nursing
EDP University
Hato Rey, Puerto Rico12-2024
Skills
- Documenting behaviors
- Transporting patients
- Observing responses
- Quick problem solver
- Positioning patients
- Patient care
Certification
- Restorative Nurse Aide.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
07.2021 - 09.2023
Certified Nursing Assistant
San Juan Nursing Home
09.2019 - 08.2024
- Restorative Nurse Aide.
Associate of Science - Nursing
EDP University