Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ana Guzman Hernandez

Charlotte,NC

Summary

Highly-motivated energetic employee with strong work ethic, adaptability, and exceptional customers service skills. Adept at working effectively unsupervised and quickly mastering new skills. I thrive in fast-paced environments, love interacting with new/ different personalities on a daily basis and available any day/ time needed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Special Event Bartender/Server

Seasoned Provisions
, NC
06.2024 - Current
  • I have offered my services to several different organizations. From wedding receptions to business events with several Atrium Health institutions.

Head Bartender

Mucha Mucha
Charlotte , NC
02.2024 - 09.2024
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Performed opening and closing procedures six days out of the week.
  • Managed bar area, cocktail design and menu, and handled inventory.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed daily tasks such as ordering products, restocking shelves, cleaning work surfaces.
  • Assisted with training new associates and cross-training existing associates.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Interpreted conversations between English-speaking customers and Spanish-speaking staff members.

Bartender/Server

The Taproom & Grill
Charlotte
03.2023 - 11.2023
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed positive relationships with customers through friendly interactions.
  • Enhanced productivity and customer satisfaction by anticipating needs and delivering outstanding customer service skills.

Bartender/ Server

Tequileria
Charlotte, NC
06.2022 - 02.2023
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Team Leader Of Commercial Services

American Airlines
Charlotte, NC
11.2021 - 06.2022
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Implemented strategic plans to enhance team performance and productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.

Server/ Backbar

Bust-boys and Poets
Washington, District Of Columbia
09.2019 - 09.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Server

La Unica Mexican Restaurant
Charlotte , NC
01.2019 - 08.2019
  • Provided excellent customer service to ensure satisfaction.

Education

Associate of Science - Nursing

Trinity Washington University
Washington, District Of Columbia

Skills

  • Delivers exceptional customer service
  • Extremely Social/ Friendly
  • Fluent in Spanish
  • Comfortable working extremely long hours
  • Adapting to Fast-paced environments
  • Dependable and responsible
  • Fast learner
  • Service upselling
  • Problem solver
  • License in Mixology
  • Bar restocking
  • Health codes compliance
  • Complex Problem-solving
  • Service-oriented mindset

Certification

  • CPR certified
  • Licensed Bartender 

Timeline

Special Event Bartender/Server

Seasoned Provisions
06.2024 - Current

Head Bartender

Mucha Mucha
02.2024 - 09.2024

Bartender/Server

The Taproom & Grill
03.2023 - 11.2023

Bartender/ Server

Tequileria
06.2022 - 02.2023

Team Leader Of Commercial Services

American Airlines
11.2021 - 06.2022

Server/ Backbar

Bust-boys and Poets
09.2019 - 09.2021

Server

La Unica Mexican Restaurant
01.2019 - 08.2019

Associate of Science - Nursing

Trinity Washington University
Ana Guzman Hernandez