Ana Guzman Hernandez
Charlotte,NC
Summary
Highly-motivated energetic employee with strong work ethic, adaptability, and exceptional customers service skills. Adept at working effectively unsupervised and quickly mastering new skills. I thrive in fast-paced environments, love interacting with new/ different personalities on a daily basis and available any day/ time needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Special Event Bartender/Server
Seasoned Provisions
, NC
06.2024 - Current
- I have offered my services to several different organizations. From wedding receptions to business events with several Atrium Health institutions.
Head Bartender
Mucha Mucha
Charlotte , NC
02.2024 - 09.2024
- Built loyal clientele through friendly interactions and consistent appreciation.
- Performed opening and closing procedures six days out of the week.
- Managed bar area, cocktail design and menu, and handled inventory.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed daily tasks such as ordering products, restocking shelves, cleaning work surfaces.
- Assisted with training new associates and cross-training existing associates.
- Enhanced leadership abilities through training and hands-on task completion.
- Interpreted conversations between English-speaking customers and Spanish-speaking staff members.
Bartender/Server
The Taproom & Grill
Charlotte
03.2023 - 11.2023
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer satisfaction by anticipating needs and delivering outstanding customer service skills.
Bartender/ Server
Tequileria
Charlotte, NC
06.2022 - 02.2023
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Team Leader Of Commercial Services
American Airlines
Charlotte, NC
11.2021 - 06.2022
- Assigned projects and distributed tasks to team members as per area of expertise.
- Implemented strategic plans to enhance team performance and productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Server/ Backbar
Bust-boys and Poets
Washington, District Of Columbia
09.2019 - 09.2021
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Server
La Unica Mexican Restaurant
Charlotte , NC
01.2019 - 08.2019
- Provided excellent customer service to ensure satisfaction.
Education
Associate of Science - Nursing
Trinity Washington University
Washington, District Of ColumbiaSkills
- Delivers exceptional customer service
- Extremely Social/ Friendly
- Fluent in Spanish
- Comfortable working extremely long hours
- Adapting to Fast-paced environments
- Dependable and responsible
- Fast learner
- Service upselling
- Problem solver
- License in Mixology
- Bar restocking
- Health codes compliance
- Complex Problem-solving
- Service-oriented mindset
Certification
- CPR certified
- Licensed Bartender
Timeline
Special Event Bartender/Server
Seasoned Provisions
06.2024 - Current
Head Bartender
Mucha Mucha
02.2024 - 09.2024
Bartender/Server
The Taproom & Grill
03.2023 - 11.2023
Bartender/ Server
Tequileria
06.2022 - 02.2023
Team Leader Of Commercial Services
American Airlines
11.2021 - 06.2022
Server/ Backbar
Bust-boys and Poets
09.2019 - 09.2021
Server
La Unica Mexican Restaurant
01.2019 - 08.2019
Associate of Science - Nursing
Trinity Washington University