Ana Hernandez

• Interpreted and comply with federal, state, and institutional guidelines and regulations for financial aid
• Provide assistance in operational functions like working reports and basic needs analysis
• Maintains integrity and confidentiality when handling personal finance information of Future Professionals by organizing tasks effectively and meeting deadlines in a fast-paced setting
• Demonstrated proficiency in computer and data entry skills
• Demonstrated effective multitasking skills by providing guidance and support to peers
• Adept at maintaining effective communication using exceptional oral and written skills

• Acted as a liaison between management and student body, ensuring effective communication

• Coached and mentored Future Professionals, guiding them to achieve academic excellence and maintain attendance

• Conducted interviews and provided support for students and staff

• Performed office duties, including scanning, faxing, and handling phone inquiries

• Presented in weekly huddle meetings and assisted with graduates' completion process

• Effective usage of the school’s CRM reports to inspect and provide coaching for Future Professionals

• Supervised daily operations and provided training to the staff

• Managed patient appointments using an electronic health record system

• Verified eligibility and insurance benefits for patients

• Assisted in back-office tasks, including performing EKG’s

• Handled patient complaints and scheduled Cath procedures and surgeries