Ana Herrera-Molina
Yonkers
Summary
Facilities professional skilled in managing comprehensive maintenance programs, coordinating repairs, and ensuring compliance with safety regulations. Known for strong focus on team collaboration and achieving results while adapting to changing needs. Trusted for reliability and effective communication with diverse teams and vendors.
Overview
21
21
years of professional experience
Work History
Facilities Coordinator
Jones Lang LaSalle Incorporated
05.2023 - Current
- Generate/update/close work orders in NCMMS System
- Manage all paper and electronic documents in line with GSA (client) filing structure guideline and conduct random quality checks
- Manage master register of all contact lists including emergency contact lists, master vendors contact lists and critical vendors contact list and conduct random checks
- Manage financial process all service vendor and contactor invoices and payment
- Assist in the management of vendor operation on site
- Assist in the management of facility management including communication with building managers of the GSA office
Administrative Assistant
LCOR Management
11.2016 - 05.2023
- Answered Screened, routed, and take messages for telephone calls
- Greeted visitors and addressed tenant/contractor/GSA (client) concerns
- Assisted with managing tenant complaints and inquiries received through workflow process, escalating requests as necessary
- Tracked status for accurate and timely completion of requests
- Generated/updated/closed work orders in NCMMS System
- Tracked and triaged corrective maintenance issues indicated in NCMMS system (Sparks)
- Followed up with tenants as needed to address complaints to resolution
- Compile data regarding tenant’s complaints and advise management of recurring issues
- Composed routine correspondence upon request
- Assisted with special projects at the requests of supervisors
- Printed and input payroll
- Created access letters to enter the Federal building for contractors and vendors
Loan Center Sales Representative
Municipal Credit Union
01.2012 - 11.2016
- Contacted borrowers regarding their loan approval
- Verify that information submitted on loan applications is accurate (i.e
- Purpose of loan, references, employment verification, and income requirements)
- Acquire/complete necessary documentation/paperwork to process loans (i.e
- Paystubs, bills of sale, tax returns, insurance cards and binders)
Member Service Representative
Municipal Credit Union
12.2006 - 12.2012
- Communicated effectively with prospective and existing members in a positive and professional manner
- Work in collaboration with other internal departments (i.e
- Legal, autonet, loan operations and research) to optimally assist members
- Create and submit workflows to appropriate departments to facilitate member requests and delegate unresolvable branch issues to the appropriate internal departments
- Comply with account and member due diligence/regulatory requirements
- Cross sell credit unions products and services
- Translate to Spanish speaking member
- Disbursed approved loans and process credit card applications
- Opened new accounts, Distribute information brochures and disclosures
- Familiar with database membership information on in-house software system
- Aid and supported to other members of the service team
- Performed other duties as required for the efficient operation of the branch
Retail Accounts Clerk
Bank of New York
06.2004 - 12.2006
- Reviewed incoming reports of DDA checking accounts
- Directed retail deposit accounting checks into demand deposit accounts for encoding
- Created alerts on accounts that are tagged for possible frauds on database
- Investigated traveler’s checks for counterfeits
- Processed 600-1000 counterfeit checks per day
Education
High School Diploma -
Park West High School
01-2000
Skills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Outlook
- Google Drive
- Building Operations
- Inventory Stocking
- Bilingual
- Reliability
- Task Prioritization
- Customer Service
Timeline
Facilities Coordinator
Jones Lang LaSalle Incorporated
05.2023 - Current
Administrative Assistant
LCOR Management
11.2016 - 05.2023
Loan Center Sales Representative
Municipal Credit Union
01.2012 - 11.2016
Member Service Representative
Municipal Credit Union
12.2006 - 12.2012
Retail Accounts Clerk
Bank of New York
06.2004 - 12.2006
High School Diploma -
Park West High School
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