Ana J. Queiroga

• Processed auto and homeowner's quotes, Business and commercial policies ensuring accurate completion of applications for State Farm and Citizens policies.
• Developed leads, scheduled appointments, and identified customer needs to market suitable products.
• Handled customer inquiries, complaints, billing questions, and service requests efficiently.

Implemented warm call marketing strategies to strengthen relationships with existing clients.

Supported agents in applicant selection and streamlined onboarding process for new hires.

• Trained new insurance sales representatives upon hiring by the company.
• Managed employee conflicts professionally to foster team cohesion.
• Collaborated with team to achieve company goals through strategic planning.
• Processed payroll through ADP in compliance with established guidelines.

• Processed business and home loan applications for line of credit, ensuring timely approval and customer satisfaction
• Exceeded sales targets consistently in sales.
• Opened personal and business banking accounts, facilitating customer access to financial services
• Delivered exceptional customer service, enhancing client relationships and retention

• Managed daily operations of furniture department, ensuring smooth workflow
• Ensured customer satisfaction throughout shopping experience by addressing concerns promptly
• Engaged with customers one-on-one in furniture department to facilitate sales
• Completed store projects and Planogram