ANA KATERJYAN
Glendale,CA
Summary
Motivated and hardworking college student seeking a part-time position to gain valuable work experience. Committed to fostering a positive team environment and enhancing overall team performance. Strong communication and problem-solving abilities will support the company's success and deliver exceptional service to customers. Enthusiastic about embracing new challenges and learning opportunities in a dynamic workplace. Organization and commitment being the number one most important trait while working.
Energetic and detail-focused individual with keen eye for accuracy and positive, upbeat attitude. Possesses strong typing skills and solid understanding of office software applications such as word processing and spreadsheets. Committed to delivering high-quality work and contributing to smooth office operations.
Overview
3
3
years of professional experience
Work History
Clerk/Typist
John Muir Elementary School
Glendale, CA
08.2025 - 05.2026
- Processed incoming student records and updated school database entries using PowerSchool, eliminating duplicate files.
- Answered front-desk phone and greeted visitors, routed parents to staff and reduced confusion.
- Handled front-desk inquiries and directed parents to appropriate staff, improving visitor experience during peak drop-off.
- Filed confidential student forms and transcripts alphabetically, enhancing counselor access during enrollment periods.
- Prepared daily attendance reports from class rosters and submitted them to administration before morning briefing.
- Sorted and distributed interoffice mail and teacher materials across 12 classrooms to maintain instructional continuity.
- Created standardized office supply checklist and reordered items, ensuring availability of necessary supplies throughout the week.
- Provided contact information for higher position at 818-523-6993.
SHIPPING & CUSTOMER SERVICE ASSOCIATE
KASSUAL
03.2023 - 04.2026
- Processed and managed outgoing shipments, ensuring on-time delivery to customers.
- Handled inventory management, tracked orders, and packaged products for shipment.
- Track and update customers on the status of their shipments.
- Responded to customer inquiries via email, chat, and phone about product availability, shipping times, and returns.
- Manage the return and exchange process, ensuring that customers are provided with simple and clear instructions for sending items back, and that replacements or refunds are processed in a timely manner.
- Manager's number: 818-808-3331
Education
Associate of Arts - Psychology
Glendale Community College
Glendale, CA06-2027
High School Diploma -
Herbert Hoover High School
Glendale, CA06-2025
Skills
- Customer Service
- Multitasking
- Organization
- Task Prioritization
- Teamwork
- Customer support
- Understanding customer needs
- Problem resolution
- Refunds and exchanges
- Employee management
- Safety regulations
- Calm and professional under pressure
- Office administration
- Time management
Community Service & Volunteer Work
- Glendale Presbyterian Church- Promoted environmental awareness with educational workshops and hands-on activities.
- Rosemont Middle School- Assisted in organizing community events to promote local engagement and volunteerism.
- John Muir Elementary School- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Tutoring elementary school children
Languages
English
Armenian
(Both fluent)
Timeline
Clerk/Typist
John Muir Elementary School
08.2025 - 05.2026
SHIPPING & CUSTOMER SERVICE ASSOCIATE
KASSUAL
03.2023 - 04.2026
Associate of Arts - Psychology
Glendale Community College
High School Diploma -
Herbert Hoover High School