Stephen A Brown
Connell
Summary
Dedicated front desk manager with proven abilities in customer service, attention to detail, and safety compliance. Committed to enhancing guest experiences and ensuring smooth operations.
Overview
8
8
years of professional experience
Work History
Clerk/Typist
Americold Logistics, Warehouseman
Connell
01.2014 - 08.2021
- Managed front desk operations and greeted visitors warmly.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled phone inquiries and directed calls to appropriate departments.
- Maintained accurate inventory records and booking information, supporting operational efficiency.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Processed payments and managed cash register transactions securely.
- Provided information on hotel amenities and local attractions to guests.
- Ensured compliance with company policies and procedures related to front office operations.
- Updated computer scheduling with upcoming loads and scheduled Incoming out outgoing product, and do all upcoming load or email scheduled loads creating load packets as far out as possible as 6 months.
- Conducted annual inventory cycle count to ensure accurate stock levels.
- Entered payroll hours for swing and graveyard shifts, supporting office operations.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Facilitated communication between departments, enhancing collaboration by providing detailed load information, including lot data, product details, and layout for optimal weight distribution.
Laborer Operator
Desert Labor
11.2018 - 07.2019
- Operated heavy machinery for various construction tasks.
- Maintained and operated heavy machinery in a safe and efficient manner.
- Maintained tools and equipment for optimal performance and reliability.
- Followed safety protocols to prevent workplace accidents.
- Collaborated with team members to complete projects on schedule and within budget.
- Conducted routine inspections of job sites for compliance.
- Organized materials needed for each job task prior to starting work.
Education
Radio Broadcasting
Tri-Tech
Kennewick, WA06-2001
Some College (No Degree) - Horticulture Science
Columbia Basin College
Pasco, WASkills
- Data entry
- Record management
- File management
- Document organization
- Payment processing
- Customer service
- Customer relationship management
- Compliance procedures
- Regulatory compliance
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Discrepancy resolution
- Team collaboration
- Microsoft Excel
- MS office
- Office administration
- Inventory management
- Inventory control
- Inventory counts
- Inventory organization
- Inventory recording
- Cycle counting
- Barcode scanning
- RFID tracking
- SAP
- Inventory accounts reconciliation
- Quality assurance
- Quality procedures
- Sustainability reporting
- Supply chain logistics
- Warehouse organization
- Digital filing
- Digital and physical counts
- Error adjustments
- Mail preparation
- Order picking and processing
- Equipment operation
- Systems and software expertise
- Technical writing
- Software applications
- Computer troubleshooting
- Hardware and software installation
- Hardware troubleshooting
- Database management
- System upgrades
- Network component installations
- Printers and peripherals installation
- Backup management
- System backup
- Email account setup
- Printer setup
- Wireless networking
- PC refurbishment
- Computer imaging
- Software patching
- Virus removal
- Broadcasting technology
- on-air hosting
- Public speaking
- Creative thinking
- Market research
- Technical equipment use
- Program scheduling
- Engaging storytelling
- Public speaking confidence
- Teamwork and collaboration
- Reliable and punctual
- Basic math
- Issue resolution
- Preventive Maintenance
- Computer configurations
- Hardware configuration
- Desktop and laptop installations
- Computer assembly
- Record security
- Network security
- Audio editing expertise
- Cycle counts
- Financial reporting
- Verbal and written communication
- Teamwork and collaboration
- Email account setup
- Computer imaging
- System backup
- Wireless networking
- PC refurbishment
- Software patching
- Virus removal
Timeline
Laborer Operator
Desert Labor
11.2018 - 07.2019
Clerk/Typist
Americold Logistics, Warehouseman
01.2014 - 08.2021
Radio Broadcasting
Tri-Tech
Some College (No Degree) - Horticulture Science
Columbia Basin College