ANA KHINCHIKASHVILI
San Antonio,TX
Summary
Results-oriented finance professional with 6+ years of experience in Banking Operations Compliance, and Business Process Analysis, with a focus on KYC and AML regulations. Proven ability to ensure regulatory compliance, analyze complex data, and collaborate with cross functional teams to drive process improvements. Skilled at managing escalations and audits with a high compliance rate, while maintaining exceptional customer service and building strong relationships with key stakeholders.
Overview
8
8
years of professional experience
Work History
AML/Fraud Analyst
Capgemini
San Antonio, Texas
04.2026 - Current
- Conducts complex investigations involving Anti-Money Laundering (AML) and fraud-related activity, identifying suspicious patterns and potential financial crime.
- Analyzes customer transaction activity to detect typologies including threshold avoidance (structuring), funds-through activity, fraud, unusual transaction patterns, and other suspicious behavior.
- Prepares comprehensive Suspicious Activity Reports (SARs) and investigative narratives that clearly document findings, supporting evidence, and regulatory rationale.
- Performs due diligence and enhanced due diligence (EDD), including customer profile reviews, source of funds analysis, and adverse media research.
- Reviews account activity across multiple financial products and payment channels to identify potential financial crime risks.
- Utilizes internal and external systems, including LexisNexis and other investigative tools, to verify customer information, identify aliases, and support investigations.
- Evaluates transactional data, account relationships, and behavioral trends to determine whether activity warrants escalation or regulatory reporting.
- Applies BSA/AML, FinCEN, OFAC, and internal policy requirements to ensure regulatory compliance and consistent investigative decisions.
- Collaborates with quality assurance, compliance, and fraud teams to resolve complex cases and maintain high investigative standards.
- Maintains detailed case documentation while consistently meeting productivity, quality, and service level expectations in a high-volume environment.
Client Data Specialist IV, KYC Escalations Team
JPMorgan Chase
San Antonio, USA
01.2022 - Current
- Manage, analyze, and maintain client data, ensuring that all data is accurate, up-to-date, and compliant with internal policies and Know Your Customer (KYC) regulations, maintaining a 100% audit compliance rate without exceptions.
- Manage and resolve escalated KYC cases, reducing the average time taken to resolve escalated issues by 8 hours/5 days through collaboration with the global Anti-Money Laundering (AML) and Global Financial Crimes Compliance (GFCC) teams.
- Conducted compliance reviews across various lines of business, ensuring adherence to regulatory standards and enhancing overall risk management.
- Oversee the AML and KYC risk management and control framework, ensuring consistent application of best practices and control standards to mitigate potential risks, improving customer satisfaction ratings by 85%.
- Conduct compliance reviews across various Lines of Business, including Business Banking, Consumer Banking, OFAC, NAICS, Trust & Estates, LOB Transfers, BCEG & EO, Mail Forwarding, and Missing CIP, ensuring adherence to regulatory standards.
- Represent the team during audits and controls testing for the exceptions process, coordinating with the Controls team, KYC Business Analysts, and Senior Leadership to create presentations that effectively illustrate key findings.
- Generated reports for senior leadership, covering exceptions, SP queue counts, restrictions/closures, NPA, ERISA, letters, and daily work returns, using advanced Excel functions and macros.
- Facilitate the integration and validation of inspection points for new change initiatives, ensuring compliance and operational efficiency, resulting in 90% of team members' adaptation to new processes.
- Contribute to the Lean Management Operating System (LMOS) team by developing standardized processes for Escalations and incorporating them into team huddles, enhancing service levels and operational performance.
Specialty Senior Specialist II
JPMorgan Chase
San Antonio, USA
10.2018 - 12.2021
- Managed diverse portfolio of high-value clients, ensuring confidentiality and compliance with established protocols while processing requests accurately and delivering exceptional service.
- Monitored daily productivity metrics, service levels, and quality outcomes to align team performance with leadership targets and organizational standards.
- Acted as subject matter expert on Business Banking, coaching and mentoring new and existing team members to foster collaboration and enhance team effectiveness.
Education
Bachelor of Arts - Journalism
Ilia State University
Tbilisi, GeorgiaSkills
- Anti-Money Laundering (AML)
- Know Your Customer (KYC)
- Internal Controls
- Policy Development
- Audits
- Data Analysis
- Root Cause Analysis
- Escalation Trend Analysis
- Risk Assessment
- Compliance Metrics
- Regulatory Reporting
- Task Coordination
- Audit Preparation
- Report Writing
- Process Improvement
- Stakeholder Communication
- Client Relationship Management
- Client Risk Profiles
- KYC Process Optimization
- Service Level Improvements
- KYC/AML Risk Controls
- Risk Mitigation
- Compliance Monitoring
- Issue Resolution
- Regulatory Risk Management
Languages
- English
- Russian
- Georgian
Skill Areas
- English
- Russian
- Georgian
Timeline
AML/Fraud Analyst
Capgemini
04.2026 - Current
Client Data Specialist IV, KYC Escalations Team
JPMorgan Chase
01.2022 - Current
Specialty Senior Specialist II
JPMorgan Chase
10.2018 - 12.2021
Bachelor of Arts - Journalism
Ilia State University