Ana Landgrave
Covina,CA
Summary
Results-driven professional eager to contribute to a dynamic organization that values growth and excellence in customer service. Possesses a strong foundation in the mortgage loan and finance sectors, along with administrative expertise, ready to leverage skills in a reputable company. Committed to continuous learning and development, with long-term aspirations in mortgage loan underwriting. A proactive approach to problem-solving and a dedication to delivering exceptional service will enhance team success and client satisfaction.
Overview
24
24
years of professional experience
Work History
Intermediate Typist Clerk
LA County DPSS
City of Industry
07.2023 - Current
- Facilitated clerical support for clients requiring IHSS services.
- Managed customer interactions by answering phone calls and responding to emails. Welcomed customers and provided support with their applications. Facilitated a positive customer experience through effective communication.
- Achieved efficient data management through accurate input into databases. Improved organization of filing systems, resulting in quicker retrieval of information. Contributed to overall administrative effectiveness by supporting team operations.
- Employed workplace software tools, such as Microsoft Word, Excel, and Outlook, to improve clerical performance and streamline operations.
- Utilized CMIPS system and Excel spreadsheets to maintain accurate records of all incoming calls.
- Assigned cases to designated ADCs to streamline workflow and enhance operational efficiency.
- Executed coding and auditing of files to ensure accuracy and compliance.
- Utilized typing skills to efficiently transcribe clear copy at a rate of 40 net words per minute.
Loan Processor
International City Mortgage
Santa Ana, Ca
09.2019 - 04.2022
- Prepares mortgage loan file by reviewing loan application, clarifying or obtaining additional information.
- Confirms mortgage loan application information by mailing verification forms, contacting verification sources.
- Obtains mortgage loan documentation by ordering credit report, land survey, appraisal, title, escrow, HOA companies and related information.
- Identifies mortgage loan application and documentation problems by highlighting deficiencies, notifying mortgage loan underwriter and mortgage loan supervisor.
- Prepares closing statements and informs borrowers by calculating principal and interest payments, and closing costs, forwards information to borrowers.
- Keeps loan information accessible by sorting, organizing, and filing documents.
- Maintains customer confidence by keeping mortgage loan information confidential.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Good knowledge of Calyx point and Encompass.
- Experience in mortgage lending and knowledge of loan types, such as FHA, FNMA, or VA loans
- Work the file from beginning to closing.
- Proficiency with DU and LP, FHA Connection, and VA Portal
Jr Loan Processor
Go Prime Mortgage
Cerritos, Ca
08.2017 - 08.2019
- Inputting of files onto mortgage software (Calyx Point).
- Ordering appraisals, verifications of employment, verifications of deposit to verify borrower assets.
- Open escrow files for refinance transactions.
- Ensuring files are complete and accurate for submission to mortgage lenders. Assisting and Senior Processor on income documentation.
- Uploading files onto lender websites for registration, approval and lock in of mortgage rates. Gather, review and submit all loan approval conditions to be signed off by underwriters prior to loan documents and prior to funding.
- Daily interacting with outside service companies such as escrow, title, lenders, and appraisers, realtors and clients.
- Constant contact with clients to review status of loan, request conditions, and complete residential loan applications for conventional/FHA/VA Loans. Fund all files and complete the QC on files before going to accounting dept
- Processed loan applications, ensuring accuracy and compliance with financial regulations.
- Assisted in gathering necessary documentation from clients and third-party vendors.
- Coordinated with underwriters to facilitate timely loan approvals and decisions.
- Reviewed credit reports and financial statements to assess borrower eligibility.
- Maintained organized files and records for efficient processing and retrieval of information.
- Communicated effectively with clients to explain loan terms and progress updates.
- Implemented improvements in workflow processes, enhancing overall efficiency in loan processing.
- Trained new staff on company policies, procedures, and loan processing systems.
- Collaborated with underwriters to expedite approval decisions, resulting in improved customer satisfaction.
- Reduced processing time for loan applications by maintaining organized files and promptly responding to inquiries.
- Provided ongoing training to new hires within the department while sharing expertise among peers to foster a collaborative work environment.
- Improved client relationships by providing exceptional customer service during the entire loan process, addressing questions and concerns promptly.
- Maintained compliance with federal and state regulations by conducting thorough research and staying up-to-date on industry changes.
- Contributed valuable input during company-wide initiatives aimed at improving overall operational effectiveness.
- Utilized advanced software tools to efficiently manage large volumes of loan applications, reducing administrative burdens on team members.
- Increased department efficiency by cross-training in various roles, providing backup support when needed.
- Conducted extensive borrower background checks, verifying employment history, creditworthiness, and financial stability for informed lending decisions.
- Assisted in streamlining internal processes for increased productivity, implementing new technologies or organizational systems as needed.
- Collaborated effectively with sales teams, assisting in securing additional business through high-quality work performance.
- Attended industry workshops and conferences to stay current on best practices, applying new knowledge to daily tasks.
- Enhanced communication between departments by facilitating regular meetings to discuss updates and address concerns.
- Ensured accuracy of loan documents by thoroughly reviewing all application materials and identifying discrepancies.
- Streamlined loan application process by implementing efficient documentation and data entry procedures.
- Assisted in the development of key performance indicators to effectively measure the success of initiatives within the loan processing department.
- Supported senior processors with complex loan files, ensuring timely completion and accurate information submission.
- Worked closely with management to identify areas for improvement and implement strategies for enhanced efficiency, ultimately contributing to company growth.
- Identified potential issues within the loan pipeline early on, allowing for proactive resolution before impacting deadlines or client satisfaction.
- Supported risk management efforts throughout the organization by adhering strictly to established guidelines regarding borrower eligibility and documentation requirements.
Jr Processor/Funder
Mark1Mortgage
La Palma, Ca
06.2009 - 08.2017
- Inputting of files onto mortgage software (Calyx Point).
- Ordering appraisals, verifications of employment, verifications of deposit to verify borrower assets.
- Open escrow files for refinance transactions.
- Ensuring files are complete and accurate for submission to mortgage lenders. Assisting and Senior Processor on income documentation.
- Uploading files onto lender websites for registration, approval and lock in of mortgage rates.
- Gather, review and submit all loan approval conditions to be signed off by underwriters prior to loan documents and prior to funding.
- Daily interacting with outside service companies such as escrow, title, lenders, and appraisers, realtors and clients.
- Constant contact with clients to review status of loan, request conditions, and complete residential loan applications for conventional/FHA/VA Loans. Fund all files and complete the QC on files before going to accounting dept.
- Processed loan applications with attention to detail and accuracy.
- Collaborated with underwriters to facilitate timely document requests.
- Reviewed financial documents for compliance with lending guidelines.
- Assisted in training new team members on operational procedures.
- Enhanced workflow efficiency by implementing streamlined processing techniques.
- Monitored loan status updates and communicated effectively with clients.
- Maintained organized records of all processing activities and documentation.
- Contributed to team meetings, sharing insights on process improvements.
- Increased approval rates by conducting thorough pre-screenings of potential borrowers'' creditworthiness.
- Collaborated with underwriters, ensuring timely delivery of requested information and documents.
Junior Processor
Progressive Loan Funding
Seal Beach, CA
04.2004 - 01.2009
- Duties include but are not limited to daily inputting of files onto mortgage software Calyx Point/ Encompass.
- Ordering appraisals, verifications of employment, verifications of deposit to verify borrower assets.
- Open escrow files for refinance transactions. Ensuring files are complete and accurate for submission to mortgage lenders.
- Uploading files onto lender websites for registration, approval and lock in of mortgage rates.
- Gather, review and submit all loan approval conditions to be signed off by underwriters prior to loan documents and prior to funding.
- Pricing and locking loans with wholesale lenders via telephone, website or fax.
- Daily interacting with outside service companies such as escrow, title, lenders, and appraisers.
- Constant contact with clients to review status of loan, request conditions, and complete residential loan applications for conventional/FHA/VA loans.
- Proficiency with DU and LP, FHA Connection, and VA Portal
Retail Sales Coordinator
Clarins USA Inc.
Orange County, CA
02.2002 - 06.2006
- Customer service oriented and sales driven career opportunity include meeting daily sale quotas, scheduling daily events, and inventory of products sold and needed to ensure sufficient inventory for sales needs.
- Responsible for setting employee quotas as needed. Scheduling of employees to ensure adequate sales team at all times.
- Providing excellent customer service and resolving any consumer disputes in a timely, orderly, and amicable way.
Education
General Education
Cerritos College
Cerritos, CA06-2003
St. Mathias High School
Downey, CA06-2000
Skills
- Bilingual support in English and Spanish
- Proficient in Microsoft Excel, Word, and Outlook
Value Offered
Motivated team player and leader dedicated to bringing results that meet the organization’s values, mission and vision. Professional individual with and proven track of sales, marketing and coordination experience, and administration working with bilingual (English and Spanish) customers and clients. Strong organizational, oral, written and interpersonal skills.
Timeline
Intermediate Typist Clerk
LA County DPSS
07.2023 - Current
Loan Processor
International City Mortgage
09.2019 - 04.2022
Jr Loan Processor
Go Prime Mortgage
08.2017 - 08.2019
Jr Processor/Funder
Mark1Mortgage
06.2009 - 08.2017
Junior Processor
Progressive Loan Funding
04.2004 - 01.2009
Retail Sales Coordinator
Clarins USA Inc.
02.2002 - 06.2006
General Education
Cerritos College
St. Mathias High School