Ana Lavado
Hopkins,SC
Summary
Dedicated professional with strong communication and problem-solving skills. Experienced in client support and relationship management, ready to contribute to enhancing customer experiences and driving satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Advisor - Client Support Associate
Ameriprise Financial
Las Vegas, NV
01.2025 - Current
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
- Assisted in onboarding new clients, ensuring a smooth transition and familiarity with services.
- Maintained accurate client records in CRM systems, enhancing data integrity and accessibility.
- Educated clients on financial products and services, fostering informed decision-making and trust.
- Established rapport with customers through active listening skills, empathizing with their needs, and offering appropriate solutions.
Casino Host
The Venetian Resort
Las Vegas, NV
09.2023 - 12.2024
- Developed and maintained relationships with high-value guests to enhance loyalty and satisfaction.
- Coordinated personalized experiences for VIP patrons, ensuring exceptional service throughout their visits.
- Assisted in organizing exclusive events and promotions tailored to guest preferences, boosting engagement.
- Monitored gaming floor activities to address guest needs promptly and efficiently, improving overall experience.
- Trained new hosts on operational procedures and customer service standards, promoting team efficiency.
Night Auditor
The Venetian Resort
Las Vegas, NV
05.2022 - 09.2023
- Coordinated nightly audits to ensure financial accuracy and compliance with company standards.
- Analyzed daily financial reports, identifying discrepancies and implementing corrective measures promptly.
- Implemented process improvements that streamlined night audit operations, reducing time spent on manual tasks.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Trained and mentored new staff on operational procedures, promoting a culture of excellence in service delivery.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Front Desk Call Center Supervisor
The Venetian Resort
Las Vegas, NV
09.2021 - 09.2023
- Managed guest check-in and check-out processes to ensure efficient service delivery.
- Supervised daily operations in high-volume call center environment, ensuring optimal service delivery.
- Addressed guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room assignments and special requests to optimize guest experiences.
- Assisted with billing procedures, ensuring accuracy in transactions and account management.
- Trained new front desk staff on operational procedures and customer service best practices.
Veterinary Assistant
Centennial Hills Animal Hospital
Las Vegas, NV
07.2020 - 08.2021
- Assisted veterinarians in performing examinations and procedures to ensure animal health and safety.
- Administered medications and vaccines as per veterinary guidelines, enhancing patient care quality.
- Maintained accurate medical records and documentation for patient histories and treatments.
- Trained new staff on proper handling techniques, fostering a collaborative team environment.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Skills
- Communication
- Relationship building and management
- Sales expertise
- Analytical thinking
- Multitasking and organization
- Problem-solving
- Teamwork and collaboration
- Microsoft office
- Leadership/Management
Certification
CRPC® - Chartered Retirement Planning Counselor
Series 7
Series 66
Life & Health Insurance
Timeline
Financial Advisor - Client Support Associate
Ameriprise Financial
01.2025 - Current
Casino Host
The Venetian Resort
09.2023 - 12.2024
Night Auditor
The Venetian Resort
05.2022 - 09.2023
Front Desk Call Center Supervisor
The Venetian Resort
09.2021 - 09.2023
Veterinary Assistant
Centennial Hills Animal Hospital
07.2020 - 08.2021