Ana Leon-Valdez
Winter Haven,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
SERVER (CUSTOMER SERVICE)
Waffle House
10.2021 - 05.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Constantly kept dishes of all kind clean and sanitized
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
ADVERTISING ASSISTANT
Countryside High School
08.2018 - 05.2019
- Responsible for creating eye-catching advertisements that complemented the theater performances presented during the Senior year 2018-2019 including art concepts creation for billboards, posters, T-shirts, playbills, and any other needed advertising materials
- Helped with set-building and painting for the school’s fall play
- Directed the artwork concept and painting of billboards in both theatrical productions of the school year 2018-2019
VOLUNTEERING ASSISTANT
Salvation Army
11.2018 - 01.2019
- Helped to keep track of Christmas donations into their computerized program
- Organized company documentation
- Managed and organized clothing used by staff
- Helped with mounting and removal of Christmas decorations
- Helped with cleaning of facilities
Education
Certificate - Advanced Digital Illustration
CG Spectrum College of Digital Art And Animation
Richmond VIC, Australia03-2024
Skills
- Fully Bilingual (English and Spanish)
- Excellent interpersonal skills and strong verbal communication
- People Oriented
- Works on conflict resolution
- Calm Demeanor
- Positive and professional
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Service prioritization
- Table Bussing
Timeline
SERVER (CUSTOMER SERVICE)
Waffle House
10.2021 - 05.2022
VOLUNTEERING ASSISTANT
Salvation Army
11.2018 - 01.2019
ADVERTISING ASSISTANT
Countryside High School
08.2018 - 05.2019
Certificate - Advanced Digital Illustration
CG Spectrum College of Digital Art And Animation
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