ANA LINARES
Summary
Dedicated Business Administration Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Assembler I
HIREGENICS - ABBOTT
03.2023 - Current
- Performing Visual Inspection and Assembling Medical Equipment
- Maintained high-quality standards with thorough inspections of assembled parts.
- Increased production efficiency by assembling components quickly and accurately.
Quality Assurance Auditor
THALES
03.2020 - 03.2023
- Performed Quality Assurance day-to-day activities, including verification and conformance of product, material, and processes
- Developed continuous improvement efforts of the plant and strategies to achieve revenue, operating profit, quality, lean manufacturing objectives, and compliance of ISO 9001:2015, Visa, and MasterCard
- Performed customer complaint database and participated in the 8D root causes analysis, and implemented preventive and corrective actions with internal teams, achieving 80% reduction in customer complaints in the last 3 years
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Reduced 85% of customer complaints by implementing projects such as ICAM and MRDF, Persomasterprint, Head Project, Job sheet, Quality Book, Impact Process, and disciplinary procedure.
Special Request Operator
MFG RESOURCE - GEMALTO - THALES
03.2017 - 03.2020
- Responsible for processing the special mailing request to the instructions provided in the Job Sheet such as Pull and destroy, pull, and expedite, pull, and change shipping method
- Perform Quality Controls training program covering all aspect of Special Request Department
- Manage multiple projects simultaneously using organizational and analytical and computer skills.
Branch Manager
Treasury Bank
01.2012 - 01.2015
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
- Guidance and oversight of underwriter structuring, and documentation of credit requests (Commercial, small business, credit cards, personal credits, Auto Loan) on an assigned portfolio and new customers.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
Cash Handle Supervisor
Treasury Bank
01.2010 - 01.2011
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Business Executive
Treasury Bank
01.2008 - 01.2010
- Increased overall business growth by implementing strategic planning and executing sales initiatives.
- Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.
- Improved team performance by providing consistent mentoring, coaching, and professional development opportunities.
Education
Unidos in Finance.
Latin American Association
01.2023
Advanced Mortgage Loan Processor
Udemy
01.2023
Mastering The Pre-qualification Mortgage Process
Udemy
01.2023
Loan Processor &MLO Mortgage Math
Udemy
01.2023
Become A Mortgage Loan Processor.
Udemy
01.2022
Emotional Intelligence At Work
Udemy
01.2021
Brillant Customer Service
Udemy
01.2021
ISO 9001:2015 Quality Management System Auditor Course. Udemy
01.2021
Microsoft Outlook 2016: Beginner and Intermediate Training. Udemy
01.2021
Quality Management For Business Excellence.
Udemy
01.2021
Six Sigma White Belt. Udemy
01.2021
Six Sigma Black Belt QFD Specialist Certification.
Udemy
01.2021
Diversity, Equity, And Inclusion
Udemy
01.2021
Udemy. Effective Human Resource Administration
01.2021
Gwinnet Technical College Georgia. English Second Language
01.2018
Ph.D. - Management Sciences
University Dr. Rafael Belloso Chacin
Maracaibo Zulia Venezuela01.2013
M.D. - Business Administrations
Polytechnic University of Madrid
01.2009
Bachelor of Science - Mechanical Engineering.
University of Zulia
Venezuela01.2006
Skills
- Customer/Client Management
- Account Administration
- Bi-Lingual Spanish and English
- Billing Resolutions
- Document Management
- Microsoft Office Proficiency
Timeline
Assembler I
HIREGENICS - ABBOTT
03.2023 - Current
Quality Assurance Auditor
THALES
03.2020 - 03.2023
Special Request Operator
MFG RESOURCE - GEMALTO - THALES
03.2017 - 03.2020
Branch Manager
Treasury Bank
01.2012 - 01.2015
Cash Handle Supervisor
Treasury Bank
01.2010 - 01.2011
Business Executive
Treasury Bank
01.2008 - 01.2010
Unidos in Finance.
Latin American Association
Advanced Mortgage Loan Processor
Udemy
Mastering The Pre-qualification Mortgage Process
Udemy
Loan Processor &MLO Mortgage Math
Udemy
Become A Mortgage Loan Processor.
Udemy
Emotional Intelligence At Work
Udemy
Brillant Customer Service
Udemy
ISO 9001:2015 Quality Management System Auditor Course. Udemy
Microsoft Outlook 2016: Beginner and Intermediate Training. Udemy
Quality Management For Business Excellence.
Udemy
Six Sigma White Belt. Udemy
Six Sigma Black Belt QFD Specialist Certification.
Udemy
Diversity, Equity, And Inclusion
Udemy
Udemy. Effective Human Resource Administration
Gwinnet Technical College Georgia. English Second Language
Ph.D. - Management Sciences
University Dr. Rafael Belloso Chacin
M.D. - Business Administrations
Polytechnic University of Madrid
Bachelor of Science - Mechanical Engineering.
University of Zulia
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