Ana Resendez

• Conduct detailed reviews of customers account information, transactions, and documents to identify discrepancies and resolve complex account issues.
• Identify and report suspected fraud, scams, and unusual account activities in accordance with established policies and procedures.
• Conduct fact-finding conversations with customers by asking targeted questions to gather information, clarify discrepancies, and determine the appropriate solution.
• Reported instances of fraud to enhance customer account security. , educate customers about fraud , scams and how to monitor account online.
• Review dispute and supporting information, explain requirements and applicable timeframes, and ensure cases are processed according to established procedures.
• Navigate multiple computer systems simultaneously to research information, verify records, and accurately resolve customers concerns.
• Product change , inform customers about new product and services that best meet their needs, change of product when necessary.
• Help customers understand term and conditions of product, help customer with questions about promotions for new card and ongoing promotions.
• Recognize potential risks and escalate complex or suspicious matters to the appropriate department for further review.

• Detention Officer focused on maintaining peace, security, and safety within detention center.
• Trained in crisis prevention and intervention. Able to remain calm and confident even in the most adverse and stressful working conditions.
• Completed training in defensive tactics to enhance personal safety and control techniques.
• Adhered to ethical standards of conduct to ensure professionalism and integrity.
• Recognized occupational hazards and implemented safety precautions to reduce risks.
• Acquired knowledge of state and federal laws to ensure compliance in operations.
• Monitored dormitories for inappropriate activity.
• Assisted in restraining violent and unruly detainees
• . Occupational hazards and safety precautions
• Applied state and federal laws, facility policies, procedures and ethical standards when performing daily security and detention responsibilities.

Prepared and maintained accurate reports and documentation regarding incidents incidents, observations, detainee behavior and security security security related activities

Transported detainees to and from hospitals, reviewed all necessary paperwork and reports in an accurate and thorough manner. Ensured that all reports are turned into Transportation management.