Arely Bravo
JPMorgan Chase
Addison,IL
1
Language
10
years of professional experience
Results-driven Fraud Specialist II at JPMorgan Chase with expertise in fraud detection and prevention. Proven ability to collaborate with teams to resolve complex cases, enhancing customer account security. Skilled in transaction monitoring and call management, ensuring compliance and operational efficiency. Committed to safeguarding assets while delivering exceptional service.
Fraud specialist skilled in risk assessment and fraud detection. Adept at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.
Work History
Fraud Specialist II
3 Years 7 Months- Documented case findings clearly to support resolution, escalation, and compliance requirements
- Collaborated with operations and risk teams to verify fraud claims and protect customer accounts
- Escalated complex fraud cases to appropriate teams for additional review and recovery actions
Cafeteria Worker
1 Year 4 Months- Prepared food court items following recipes, portion standards, and food safety procedures.
- Maintained clean service areas by sanitizing counters, equipment, and dining surfaces.
- Restocked supplies, condiments, and packaged goods to support continuous member service.
Manager
9 Months- Managed shift operations, ensuring smooth service, staffing coverage, and daily task completion.
- Scheduled employees to align labor coverage with customer traffic and operational demands.
- Monitored inventory levels, ordered supplies, and reduced waste through careful stock control.
Shift Manager
4 Years- Supervised crew performance during shifts, maintaining smooth service and task coordination.
- Monitored food safety, cleanliness, and sanitation standards throughout daily operations.
- Trained crew members on station procedures, customer service, and shift expectations.
- Managed cash handling, register accuracy, and drawer reconciliation at shift close.
Education
High School Diploma
Skills
Fraud prevention
Anti-fraud systems
Cybersecurity awareness
Transaction monitoring
Telephone and email etiquette
Fraud detection
Call management
Loss prevention
Languages
Spanish
Native or Bilingual
Timeline
Fraud Specialist II
JPMorgan Chase
03.2023 - CurrentRead More
Cafeteria Worker
Sam's Club
08.2021 - 12.2022Read More
Manager
Wendys Restaurant
11.2020 - 08.2021Read More
Shift Manager
McDonald’s
05.2016 - 05.2020Read More
Addison Trail High School
High School Diploma
Read More