Gabriellle Smith
Dallas,TX
Summary
Insightful professional in financial security and fraud prevention, known for completing investigations with high productivity and efficiency. Skilled in data analysis, forensic accounting, and regulatory compliance to identify discrepancies and mitigate risks. Possess strong analytical thinking, problem-solving abilities, and communication skills that foster collaboration across teams to safeguard assets and ensure integrity in financial transactions.
Overview
7
7
years of professional experience
Work History
Fraud Specialist II
JPMorgan Chase, JPMorgan Chase & Co
Plano, TX
02.2021 - Current
- Analyzed customer statements, merchant responses, and evidence to resolve debit card theft claims.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Collaborated with other departments, such as legal, risk management, compliance, and audit, in order to ensure compliance with applicable laws and regulations.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Account Manager/Negotiation Specialist
Debt Blue (Formerly Nationwide Debt Direct)
Plano, TX
01.2018 - 01.2021
- Negotiated with creditors, collection agencies, and attorney offices for reduced settlements on delinquent and/or charged-off accounts on behalf of our clients.
- Collected deposits or payments and arranged for billing.
- Managed client accounts by providing accurate data entry services.
- Explained the advantages and disadvantages of different debt relief options including bankruptcy, consolidation loans, and debt settlement programs.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Arts - Cosmetology
North Central Texas College
Gainesville, TX12-2015
Skills
- Evidence collection
- Anti-fraud systems
- Banking operations
- Fraud prevention
- Investigation techniques
- AML compliance
- Complaint resolution
- Quality control
- MS word, excel, and outlook
References
References available upon request.
Timeline
Fraud Specialist II
JPMorgan Chase, JPMorgan Chase & Co
02.2021 - Current
Account Manager/Negotiation Specialist
Debt Blue (Formerly Nationwide Debt Direct)
01.2018 - 01.2021
Associate of Arts - Cosmetology
North Central Texas College
Similar Profiles
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Angela AlejandroAngela Alejandro
Associate Banker at JPMorgan Chase, JPMorgan Chase & CoAssociate Banker at JPMorgan Chase, JPMorgan Chase & Co
Sheryll Hermina FloresSheryll Hermina Flores
Debit Card Fraud Specialist II at JPMorgan Chase, JPMorgan Chase & CoDebit Card Fraud Specialist II at JPMorgan Chase, JPMorgan Chase & Co