Seth Fritz
Jacksonville,FL
Summary
Self-motivated professional with a keen attention to detail and years of experience in retail, banking, financial, and fraud environments. Well-rounded skill set and a track record of developing successful methodologies. Committed to finding answers and delivering results.
Overview
6
6
years of professional experience
Work History
Fraud Investigator II
Vystar Credit Union
Jacksonville, FL
02.2024 - Current
- Work and triage new incoming alerts from Verafin, including deposits, withdraws, wires, ACH, and check fraud
- QA Lead for the Fraud Team. Responsible for QA review for wires, contact center fraud, Verafin case review, and large loss fraud cases
- 1 of 2 Fraud Investigators fluent with the Forgery process. Including incoming forgery and outgoing forgery
- Conducted interviews with customers to gather information on suspected cases of fraud.
- Recognized emerging trends in fraudulent behavior by analyzing historical data points.
- Reviewed customer accounts for evidence of fraudulent activity.
- Evaluated internal processes and procedures to detect areas of vulnerability to fraud.
- Provided training and mentoring to other staff members in the area of fraud investigation.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Provided recommendations for improvements in existing anti-fraud systems and processes.
- Assisted in the development of new policies and procedures related to fraud prevention.
Fraud Investigator I
Vystar Credit Union
Jacksonville, FL
06.2022 - 02.2024
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Reviewed customer accounts for evidence of fraudulent activity.
- Conducted interviews with customers to gather information on suspected cases of fraud.
- Developed strategies to identify, prevent, and mitigate instances of fraud.
Senior Relationship Specialist
Vystar Credit Union
St. Augustine, FL
08.2020 - 06.2022
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Handle customer complaints and take appropriate action to resolve them
- Work with members to identify their financial goals and to find ways of reaching those goals
- Plan, direct or coordinate the activities of workers in branch to meet needs
Assistant Branch Manager
Center State Bank
Jacksonville, FL
04.2018 - 08.2020
- Assisted in developing strategies to improve operational efficiencies.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Ensured compliance with internal policies and procedures as well as external regulations.
Education
Bachelor of Arts - Marketing
University of North Florida
Jacksonville07-2014
Skills
- Quality assurance and control
- Leadership skills
- Excellent Communication
- Operational management
- Internal Controls
- Evidence collection
- Banking operations
Timeline
Fraud Investigator II
Vystar Credit Union
02.2024 - Current
Fraud Investigator I
Vystar Credit Union
06.2022 - 02.2024
Senior Relationship Specialist
Vystar Credit Union
08.2020 - 06.2022
Assistant Branch Manager
Center State Bank
04.2018 - 08.2020
Bachelor of Arts - Marketing
University of North Florida