Summary
Overview
Work History
Education
Skills
Websites
Technical Competencies
Specialized Training
Timeline
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Marcus A. Thompson

Surprise,AZ

Summary

Senior Investigator with 20+ years of experience conducting complex, high-priority investigations involving fraud, workplace violence, criminal misconduct, and corporate policy violations in highly regulated environments. Expert in forensic interviewing, evidence preservation, analytical case development, and regulatory compliance, with a strong focus on enterprise risk identification, mitigation, and safe workplace initiatives. Recognized subject matter expert and mentor, supporting investigative best practices and training across teams. Trusted partner to Legal, HR, Compliance, and law enforcement, delivering clear, defensible investigative findings, and executive-level briefings. Military background brings disciplined execution, sound judgment, and strategic problem-solving in high-risk, high-visibility matters.

Overview

14
14
years of professional experience

Work History

FRAUD INVESTIGATOR II

USAA
PHOENIX, AZ
01.2024 - Current

Conducted complex internal and external fraud investigations for financial institutions and members, ensuring compliance with regulatory requirements and corporate policies. Managed high-priority cases through interviews, data analysis, evidence preservation, and regulatory reporting while meeting strict deadlines.

  • Conducted 80+ complex fraud investigations involving internal stakeholders and external entities, improving investigative accuracy and defensibility of case outcomes by 50%.
  • Analyzed financial records, transaction data, and account activity to identify suspicious patterns, uncovering organized and individual fraud schemes that resulted in confirmed losses exceeding $1.5M.
  • Maintained awareness of emerging fraud trends, regulatory changes, and industry best practices to proactively adapt investigative strategies and controls.

Senior Criminal Investigator

United States Air Force
Joint Base Charleston, SC
08.2011 - 11.2015

6+ years of experience leading and executing investigations in a highly regulated government environment, developing investigative plans and conducting cases in accordance with established laws, policies, and professional standards.

  • Independently managed complex investigations involving criminal misconduct and policy violations, coordinating with military and civilian law enforcement to ensure compliant case resolution. Successfully led and resolved 70 high-risk investigations with a 100% substantiation rate by applying advanced evidence collection, forensic interviewing, and analytical techniques. Produced comprehensive investigative reports supporting administrative and legal disposition decisions.
  • Provided sworn testimony in complex criminal cases, demonstrating the ability to present investigative findings in a clear, factual, and defensible manner.
  • Partnered effectively with law enforcement, legal authorities, and leadership to support high-visibility cases and risk-informed decision-making.

Education

Master of Science - Criminal Justice

Norwich University
Northfield, VT
01.2023

Bachelor of Science - Criminal Justice/Security Management & Intelligence

Norwich University
Northfield, VT
01.2021

Associate of Science - Educational/Instructional Technology

Community College of The Air Force
Montgomery, AL
01.2019

Associate of Science - Criminal Justice

Community College of The Air Force
Montgomery, AL
01.2015

Skills

  • Security operations management
  • Fraud investigation
  • Fraud detection methodologies
  • Team leadership
  • Problem solving
  • Data analysis
  • Integrity and ethics
  • Process optimization
  • Conflict resolution
  • Decision-making skills
  • Effective communication

Technical Competencies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, Teams), Mac, Microsoft Windows

Specialized Training

  • Security Forces Academy
  • Supervisory Leadership School
  • Advanced Leadership & Management Course
  • U.S. Army Military Police Investigations School
  • U.S. Army Protective Services School
  • Basic Military Training Instructor School

Timeline

FRAUD INVESTIGATOR II

USAA
01.2024 - Current

Senior Criminal Investigator

United States Air Force
08.2011 - 11.2015

Master of Science - Criminal Justice

Norwich University

Bachelor of Science - Criminal Justice/Security Management & Intelligence

Norwich University

Associate of Science - Educational/Instructional Technology

Community College of The Air Force

Associate of Science - Criminal Justice

Community College of The Air Force
Marcus A. Thompson