Jerardo A. Diaz
Peoria,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounting or Finance position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Investigator II
JP Morgan Chase
02.2021 - 08.2023
- Conducted prompt and thorough investigations on referred files.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Workforce Management Analyst
Education At Work
10.2016 - 12.2020
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Produced and updated documents, reports and tracking spreadsheets using Excel, ADP and Paycor systems.
- Worked with management to develop strategic and tactical plans to meet different requirements.
Collections Specialist
Robert Half
06.2020 - 02.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full as well as re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Electrician Helper
Amec Foster Wheeler
05.2016 - 08.2016
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZ05.2020
Producing, Directing, Cinematography, Screenwriting, Production - undefined
start @ West-Mec - undefined
Computer Programming, Game Design, Database Management, Web Design - undefined
Skills
- Microsoft Excel & MS Office Suite
- Financial Management, Analysis & Planning
- Accounting
- Statistics
- Fraud Detection & Risk Management
- Staff Management
- Strategic Planning
- Marketing & Graphic Design
Certification
Tempe, AZ
(623) 986 - 7309
Languages
Spanish
Native or Bilingual
Timeline
Fraud Investigator II
JP Morgan Chase
02.2021 - 08.2023
Collections Specialist
Robert Half
06.2020 - 02.2021
Workforce Management Analyst
Education At Work
10.2016 - 12.2020
Electrician Helper
Amec Foster Wheeler
05.2016 - 08.2016
Bachelor of Science - Business Management
Arizona State University
Producing, Directing, Cinematography, Screenwriting, Production - undefined
start @ West-Mec - undefined
Computer Programming, Game Design, Database Management, Web Design - undefined
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