Josiah Mercado
Tucson,AZ
Summary
Experienced Fraud Specialist with a proven track record of productive and efficient task completion. Proficient in data analysis, fraud detection techniques, and risk assessment strategies. Strong communication, problem-solving, and adaptability skills contribute to thorough investigations and optimal outcomes for organizations.
Overview
4
4
years of professional experience
Work History
Trust and Safety Fraud Specialist
Gametime
Remote
05.2023 - 07.2024
- Monitored and investigated fraudulent activity, implemented fraud detection tools, managed and resolved disputes.
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
Information Security Intern
Raytheon
Tucson, AZ
11.2020 - 03.2022
- Contributed to improving TTCs by participating in security training, assisting with incident response, conducting vulnerability assessments, managing and updating security tools, documenting and reporting findings, as well as researching emerging threats.
- Attended weekly team meetings and provided feedback on projects.
- Developed a comprehensive report summarizing the findings of the research.
Education
Google Cybersecurity Professional Certificate - Cyber Security
Coursera
04-2025
Security Program Management & Oversight - Cyber Security
Security+ (SY0-701)
12-2024
High School Diploma -
San Miguel High School
Tucson, AZ05-2020
Skills
- Security Threat Assessment
- Incident Management
- Technical Proficiency
- Critical Thinking Skills
- Fraud detection
- Fraudulent activity monitoring
- Fraud investigation
- Dispute resolution
- Suspicious pattern identification
- Chargebacks
- Transaction data analysis
- Staff training and education
- Security training
- Incident response assistance
- Vulnerability assessments
- Security tools management and updating
- Documentation and reporting
- Researching emerging threats
- General security concepts
- Threats, vulnerabilities, and mitigations
- Security architecture
- Security operations
- Security program management and oversight
- Evidence collection
- Proficient in Microsoft office suite
- Effective Communication
- Transaction review
- Telephone and email etiquette
- Fraud and anomaly analysis
- Loss Prevention
- Case Management
- Dispute Resolution
References
- Charmaine Walker, Trust and Safety Director, Gametime, charmsweet59@gmail.com, (901)246-5329
- Gina Thomas, Trust and Safety Lead, Gametime, ginart@protonmail.com, (971)282-5838
Languages
Spanish
Native/ Bilingual
Timeline
Trust and Safety Fraud Specialist
Gametime
05.2023 - 07.2024
Information Security Intern
Raytheon
11.2020 - 03.2022
Google Cybersecurity Professional Certificate - Cyber Security
Coursera
Security Program Management & Oversight - Cyber Security
Security+ (SY0-701)
High School Diploma -
San Miguel High School
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