Malcolm Starks
Waldorf,MD
Summary
Experienced in access control with a background in assessing security risks and implementing comprehensive safety measures. Strengths include strong technical skills, sound judgment, and ability to work under pressure. Previous roles have shown significant impact through improved security systems, successful risk mitigation, and enhanced protocol compliance.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Excavation Specialist
Roto-Rooter
Springfield , Virginia
11.2024 - Current
- Implemented process improvements to increase efficiency and reduce costs.
- Maintained accurate records of customer interactions and feedback.
- Pipefitting:connecting different pipes together to for pass thru systems
- Demolition of work area to expose work space.
- Making sure teammates as well as myself wear PPE while working.
- Transporting materials and personnel to the worksite.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
Travel Agent
Nexion
Waldorf, MD
11.2023 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Prepared customized itineraries based on customer needs and preferences.
Driver
Fed Ex Ground
Upper Marlboro, MD
09.2024 - 11.2024
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Pond Builder
Damascus Enterprises
Damascus, MD
03.2023 - 10.2023
- Assisted in the demolition and removal of existing structures;.
- Read blueprints or technical diagrams to determine the specific materials required for each job;.
- Plumbed water and waste systems;.
- Laid bricks or blocks for walkways, walls or other structures;.
- Used hand tools and power tools to complete builds.
Vet Technician
V.I.P. Petcare
Capitol Heights, MD
02.2017 - 01.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Performed physical exams, administered vaccinations and euthanized animals as needed.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Assisted with the collection of blood samples for laboratory testing.
Security Specialist
SSS Security
Maryland, MD
07.2013 - 02.2018
- Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.
- Monitored, tracked and reported on access control system events such as lockouts or unauthorized entry attempts.
- Developed and implemented security policies for access control systems in compliance with applicable laws and regulations.
- Implemented procedures to ensure that only authorized personnel had access to sensitive areas.
- Assisted in developing plans for emergency situations where access control systems needed to be updated quickly.
Sales Associate
Skechers
Tysons Corner, VA
11.2012 - 07.2017
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Inspected merchandise for signs of tampering or damage.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Sales Associate
Pottery Barn
Tysons Corner, VA
10.2012 - 04.2014
- Monitored, tracked and reported on access control system events such as lockouts or unauthorized entry attempts.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
- Maintained accurate records of all purchases made during a project.
- Consulted with clients regarding budget considerations when purchasing furniture or fixtures.
- Advised clients on how best to utilize available space within their homes or businesses.
Access Control Specialist
Security Professionals
Reston, VA
06.2012 - 03.2014
- Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.
- Developed and implemented security policies for access control systems in compliance with applicable laws and regulations.
- Monitored, tracked and reported on access control system events such as lockouts or unauthorized entry attempts.
- Implemented procedures to ensure that only authorized personnel had access to sensitive areas.
Education
High School Diploma -
Suitland High School
Forestville, MD05-2004
Skills
- DOT Compliance
- Delivery pickup
- Vehicle Inspection
- Materials Transport
- Appointment Scheduling
- Perimeter security
- Visitor management
- Incident Investigation
- Security threat assessment
- Site access control
- Strategic Planning
- Process Improvement
- Staff Management
- Inventory Oversight
- Inventory Control
- Complex Problem-Solving
- Training and mentoring
- Maintenance and repair
- Pipefitting
- Customer service
- Emergency response
- Strategic planning
- Organizational skills
References
References available upon request.
Timeline
Excavation Specialist
Roto-Rooter
11.2024 - Current
Driver
Fed Ex Ground
09.2024 - 11.2024
Travel Agent
Nexion
11.2023 - Current
Pond Builder
Damascus Enterprises
03.2023 - 10.2023
Vet Technician
V.I.P. Petcare
02.2017 - 01.2023
Security Specialist
SSS Security
07.2013 - 02.2018
Sales Associate
Skechers
11.2012 - 07.2017
Sales Associate
Pottery Barn
10.2012 - 04.2014
Access Control Specialist
Security Professionals
06.2012 - 03.2014
High School Diploma -
Suitland High School