Summer Mayes
DeKalb,IL
Summary
I am a strong, ethical worker with experience in managerial positions. Displaying confidence in allocating duties to qualified staff based on performance. I pride myself on quality and completion of any task I start. Driven fraud analyst proudly offering several years' experience in project management, data analysis, and fraudulent pattern identification. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems.
Overview
8
8
years of professional experience
Work History
Fraud Specialist II
Chase
Elgin, IL
02.2021 - Current
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Prepared detailed reports on investigations into suspected fraudulent activities.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Assisted in the development of policies and procedures related to fraud prevention and detection.
- Collaborated with other departments such as legal, compliance and audit in order to ensure compliance with applicable laws and regulations.
Food Service Manager
Touch Pointe Services, St. John Hospital
Elgin, IL
05.2016 - 02.2021
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Assigned tasks and monitored progress of all kitchen personnel.
- Ensured proper portioning and serving of meals according to established standards.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Tracked costs associated with food production to maintain profit margins.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
Education
High School Diploma -
Elgin High School
Elgin, OR05-2010
Skills
- Banking operations
- Evidence collection
- Regulatory knowledge
- Internal Controls
- Fraud Detection
- Transaction review
- Trained in Genesys, Alvaria, Cardplex/ACAPS, Tysys/C3, Single Lending Desktop, Excel, Word, Powerpoint, Lexis Nexis, Innovis
- Account information review
- Fraud and anomaly analysis
- Effective Communication
- Data Analysis
- Trend Analysis
- Loss Prevention
- Fraud identification
- Case Management
- Call Management
Accomplishments
- employee of the month multiple times
- safety champion
- subject matter expert
- promoted from fraud specialist I to fraud specialist II
Timeline
Fraud Specialist II
Chase
02.2021 - Current
Food Service Manager
Touch Pointe Services, St. John Hospital
05.2016 - 02.2021
High School Diploma -
Elgin High School
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