Janet Patrick
Columbus,OH
Summary
Detail-oriented fraud prevention specialist with extensive experience in banking operations. Strong analytical thinking and communication skills drive successful cross-functional collaboration, enhancing fraud detection and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Deposit Review Fraud Specialist II
JPMorgan Chase
Columbus, Ohio
03.2025 - Current
- Apply knowledge of JPMC's policies and procedures to accurately respond to inquiries regarding potential fraud, ensuring a high level of customer service.
- Collaborate with cross-functional teams to share knowledge, coordinate efforts, and drive the successful resolution of fraud-related issues.
- Utilize tech literacy to stay updated with emerging technologies that can enhance fraud detection and prevention processes.
- Maintain a high level of adaptability, managing through changes in fraud trends and legislative requirements, while ensuring the continuous delivery of quality work.
Branch Manager Asistance
JP Morgan Chase
Columbus, Ohio
10.2023 - 03.2025
- Led branch operations, ensuring compliance with regulatory requirements and company policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Mentored and trained staff, fostering a culture of teamwork and professional growth.
- Analyzed financial performance metrics to identify areas for improvement and drive profitability.
Originations Underwriter II
JP Morgan Chase
Columbus, Ohio
01.2010 - 09.2023
- Collaborate with cross-functional teams to share knowledge, coordinate efforts, and drive the successful resolution of credit-related issues.
- Evaluated financial documents for accuracy and compliance with lending regulations.
- Collaborated with sales teams to streamline underwriting processes and enhance customer experience.
- Maintain a high level of adaptability, managing through changes in mortgage review trends and legislative requirements, while ensuring the continuous delivery of quality work.
Education
Associate of Science - Criminal Justice
Remington College
North Olmsted, OHSkills
- Fraud prevention
- Banking operations
- Verbal and written communication
- Fraud detection
- Analytical thinking
- Data analysis
- Attention to detail
Timeline
Deposit Review Fraud Specialist II
JPMorgan Chase
03.2025 - Current
Branch Manager Asistance
JP Morgan Chase
10.2023 - 03.2025
Originations Underwriter II
JP Morgan Chase
01.2010 - 09.2023
Associate of Science - Criminal Justice
Remington College